This is an OPEN CONTINUOUS ANNOUNCEMENT and will remain open until January 18th, 2023 .The initial cut-off date for referral of eligible applications will be November 14th, 2023. Eligible applications received after this date will be referred at regular re-occurring intervals.

Duties

Advanced Medical Support Assistant provide administrative support to our clinical colleagues in the care of our Nation's Veterans. Our mission is to provide efficient and effective healthcare services by promoting and enabling the delivery of timely, accurate, accessible health care. VA is committed to cultivating a dedicated workforce of highly skilled employees who understand, believe in and take pride in VA's mission. AMSAs are essential to the success of this mission and may be assigned to many areas of the medical center including but not limited to any of the following areas: Business Office, Primary Care Service, Specialty Clinic, Health Administrative Services. Duties will include but are not limited to:-Determining health care eligibility for Veteran patients.- Administrative processing of Veteran patients in enrollment, benefits, and registration.- Counseling Veteran patients regarding entitlement enrollment for health care benefits and other special programs.- Obtaining essential information and documentation from Veteran patients for enrollment activities.- Performing scheduling functions for Veteran patients including appointments, cancellations, and re-scheduling.- Facilitating communication between Veterans and other facility consult departments.- Support of inpatient units and wards with administrative duties during day, evening, night, and weekend shifts.- Processing and record keeping of inpatient medical records.- Manual and electronic data entry.- Collation of statistical information.- Entry of Physician orders and consult requests.- Prepares Veteran patient statistics.-Providing reception to incoming and outgoing customers and communication.- Utilizes Microsoft Office software to compile data and formulate reports. Work Schedule: Typical tour of duty is Monday-Friday 8am-4:30pm however shifts could include, Weekdays & Weekends, All Shifts to include Day, Evening, and Night. *Available shifts will be discussed during the interview process. Telework: Not Available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j Specialized Experience: one year of specialized experience in an advanced or complex clinical setting utilizing numerous advanced patient care systems, scheduling appointments across multiple clinics and coordination of services among a diverse team of medical providers and clinics to include outside agencies, advanced knowledge of medical terminology, advanced knowledge of the technical health care processes, policy and procedures as it relates to coordination of care. Candidates must demonstrate the KSAs below: 1. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. 2. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. 3. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. 4. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. 5. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. 6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. References: VA Handbook 5005/53, Part II, Appendix G45, Medical Support Assistant Qualification Standard, GS-679. Published August 1, 2019. The full performance level of this vacancy is GS 6 Physical Requirements: There areno physical requirements for Medical Support Assistant job series 0679.

Education

Education cannot be used as a substitute for experience for Advanced Medical Support Assistant positions.

Contacts

• Address VA Portland Health Care System 3710 Southwest US Veterans Hospital Road Portland, OR 97239 US
• Name: Dustin Angoco
• Phone: 907-257-5400
• Email: [email protected]