OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?

Duties

This Program Specialist (Clinical Administrative Specialist) position is located in the Spinal Cord Injury Division at the Milwaukee VA Medical Center. The operational scope of the position, duties, and work assignments span across an extensive range of treatment modalities with emphasis on health care prevention - which requires data analysis and recommendations that are used in support of clinical based decisions concerning the efficiency and effectiveness of clinical operations. Duties Include: Provides assessment and recommends the improvement of complex management processes and systems, and improvement of program effectiveness for the Division. Evaluates and advises on the methods and procedures within the Division for providing administrative support systems such as records, communications, directives, forms, files, and documentation. Identifies and develops data required for use in the management and direction of Division level programs. Conducts studies of employee/organizational efficiency and productivity and recommends changes or improvements in organization, staffing, work methods and procedures. Develops analysis of assessment and/or improvement of work methods and procedures, organizational structures, manpower utilization, distribution of work assignments, delegations of authority, management controls, information and documentation systems, and similarly management functions. Advises on the distribution of work among positions and organizations and the appropriate staffing levels and skills mix. Facilitates the development and maintenance of quality improvement/performance plan to include reviewing and appraising the effectiveness of each phase of patient administrative activity; including analyzing and reporting findings to management, utilizing information gathered to make necessary improvement; and providing implemental solutions to problems noted in reviews. Reviews/prepares reports, including VSSC/SAIL reports, working collaboratively with others in the organization. Assists the Division Manager with preparation and review of the Annual Budget, serving as the approving official, monitoring overtime, data collection and workload statistics. Establishes documentation of administrative procedures and performance standards, and serves as the Division Manager's agent for career development of supervisors and employees. Participates in the formulation and review of directives pertinent to both professional and administrative activities of the Division. Provides administrative support relating to Medical College of Wisconsin (MCW) and interacts directly with Administrators at MCW, particularly when identifying facility needs and "right-sizing" the number of eighths of our part time physicians to meet facility needs. Work Schedule: Monday-Friday, normal business hours Compressed/Flexible: Not Available Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Specialist/PD18022O Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by 30 days from closing date of this announcement, 10/27/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: GS-11 EXPERIENCE: You must have one (1) full year of specialized experience (equivalent to at least the GS-9 level in the Federal service) that has equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position. Specialized experience includes, but is not limited to: Gathering information, identifying and analyzing issues and developing recommendations to resolve substantive problems of effectiveness, efficiency, productivity, and utilization. Performing data analysis and recommendations that are used in support of clinical based decisions concerning the efficiency and effectiveness of clinical operations. Adapting analytical techniques and evaluation criteria. Expertise in a wide variety of computer and data management packages and databases. Knowledge of the range of national administrative laws, policies, regulations, and precedents applicable to the administration of one or more important public programs including Advanced Principles and Strategies for Access improvement, JCAH, VACAA Laws 203 and 303, Clinical Management Directive, Scheduling Directive, Consult and Telephone Access to Care Guidance, etc. OR GS-11 EDUCATION: To qualify based on education you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree. This education must demonstrate the knowledge, skills, and abilities necessary to do the work of this position. (TRANSCRIPTS REQUIRED) OR GS-11 COMBINATION OF EXPERIENCE & EDUCATION: Equivalent combination of education and specialized experience. Only graduate education beyond master's level is creditable. (TRANSCRIPTS REQUIRED) You will be rated on the following Competencies for this position: CommunicationComputer SkillsData ManagementDatabase AdministrationTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary in nature. It occurs in a hospital setting where normal risks associated with that. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Clement J Zablocki Veterans Administration Medical Center 5000 West National Avenue Milwaukee, WI 53295 US
• Name: Lesley Hynes
• Phone: 414-712-8259
• Email: [email protected]