This purpose of this position is to serve as the Eligibility Assistant in the Health Benefits Unit of the Medical Administration Service at the West Palm Beach VA Medical Center.

Duties

Duties include but are not limited to: Coordinates with appropriate services based on Veteran eligibility for care. Establishes and maintains an effective working relationship with patients and family members. Responds to inquiries from Veterans, their family members, medical center staff and other internal/external agencies regarding healthcare and eligibility. Interprets computer generated reports and data processing capabilities. Contact influence the public image of the facility and the agency. Working knowledge of the laws and regulations pertaining to eligibility and entitlement for benefits. Work Schedule: Monday - Friday 8:00am to 4:30pm Position Description Title/PD#: Patient Services Assistant (OA)/PD01180A Physical Requirements: Work is mostly sedentary; however, there will be periods of walking, bending and lifting.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-06 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes but not limited to: Determines eligibility/entitlement for benefits using various methods including income assessments, military documents, awards etc. Responds to inquiries from Veterans, their family members, medical center staff and other internal/external agencies regarding healthcare and eligibility. Advises Veterans of their entitlement of various medical benefits and co-payments requirements. Inputs data from patient interview for healthcare eligibility into computer database. Experience scheduling Veterans for medical appointments. Note: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Verbiage displayed on your resume or application must contain your own words. You may refer to the specialized experience located within the vacancy announcement, to assist with describing work experiences; however, resumes or applications received that copied verbatim from the announcement will be evaluated and may be reviewed as falsifying your experience or application. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no educational substitution at this grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Contacts

• Address West Palm Beach VA Medical Center 7305 North Military Trail West Palm Beach, FL 33410 US
• Name: Michael Markham
• Phone: 254-661-3448
• Email: [email protected]