The Primary purpose of the position is to provide a broad range of support to the Purchased Home & Community Based Service (H&CBS) Programs. The Purchased H&CBS Program Support Assistant position will also assist other GEC Service programs for administrative support where efforts are needed.

Duties

Major duties include, but are not limited to the following: The Purchased H&CBS Program Support Assistant acts as a liaison between Purchased H&CBS Program teams, Veterans, their families/caregivers, and medical center staff. The PSA accepts telephone calls from patients/caregivers, Purchased H&CBS Program staff, other VA staff, and/or community agencies, regarding program inquiries, patient care concerns, etc. He/she obtains as much information as possible, provides information and resolves problems independently when possible, prioritizes, and makes decisions regarding caller referral based on specific caller needs. The incumbent confirms completion of required program documentation/forms, organization of documents/records, and scans into appropriate file eFile for necessary access as needed. The incumbent maintains accessible hard copy files of Purchased H&CBS Programs licenses, contract agreements, and other required forms and documents necessary to comply with program requirements for use in case of computer failure. Develops tracking databases and systems for budget management and expenditures for programs, staffing, equipment, and supplies for the Purchased H&CBS Programs as assigned. Assists with the preparation and tracking of equipment inventories, service agreements, provider and staff training certificates and various other administrative requirements related to the program. Assists Purchased H&CBS Program Contracting Officer Representative (COR) by reviewing claims, following up with Community agencies, Community Care Service, and Payment Operations Management (POM) as needed. Work Schedule: M-F 08:00-16:30 Position Description Title/PD#: Program Support Assistant/PD02228O Physical Requirements: The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items (medical records, computing devices, IT equipment, manuals, papers, books, small parts), or driving a government vehicle. The work requires manual dexterity for computer data entry, office machine operation and filing. However, in general, the work does not require unusual physical demands. The work does require emotional stability to resolve crisis situations. Limited travel between VA NCHCS sites may be required on an Ad Hoc basis.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-07 grade level: One year of specialized experience (equivalent to the GS-06 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Knowledge sufficient to recognize which information is or is not relevant to the program at hand. Ability to perform, plan and organize work in situations where numerous demands are made. Skill in operation and routine maintenance of facsimile and copier machines, as well as personal computers and printers. Knowledge required to coordinate the work of the office with other offices, and for recognizing the need for such coordination in various circumstances. (This experience must be well documented in your resume.) There is no educational substitution for the GS-07 level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no education subsitution.

Contacts

• Address VA Northern California Health Care System 10535 Hospital Way Mather, CA 95655 US
• Name: Asinate Faasolo
• Phone: 650-694-6026
• Email: [email protected]