This position is located at the Tickets & Travel Office, Morale, Welfare and Recreation Department, NAS Jacksonville, FL. The incumbent provides customer service to authorized patrons by promoting and selling tickets to area recreation attractions. This position also serves as a source of information relating to a wide variety of recreational and event activities both on board Naval Station and off.

Duties

Assists patrons in organizing cruises, travel and trips to tourist attractions and/or in the purchase of tickets to a variety of tourist attractions, sporting events, concerts, and other recreational activities. Provides up to date information to patrons over the telephone as well as face to face. Verifies patron eligibility for military discounts. Contacts various commercial activities and other agencies to obtain up to date information concerning pricing specials, discounts, availability, and other pertinent information. Prepares sales receipts, rings items up on cash register and collects payment for services, in accordance with standard operating procedures for cash, check and credit card handling. Responsible for personal ticket stock inventory, change fund, the depositing of cash receipts and reconciliation of cash receipts, with customer receipts and ticket inventory daily. Maintains current event files for all local events/attractions. Accepts custody of tickets from ticket custodian and obtains needed change fund requirements in the absence of supervisor. Responsible for security of equipment and ticket inventory. Assists with the group travel program of the Tickets and Travel office to administer trips. May act as trip escort responsible for the safety and coordination of the group while on the trip. Assists in maintaining overall appearance and cleanliness of the office. Performs other related duties as assigned.

Requirements

• Must meet Federal Employment suitability requirements and successful completion of background investigation. Background investigations are conducted using fingerprint identification and completion of background inquiry forms.
• Must successfully pass the E-verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• You must go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9.
• May be required to pass pre-employment examinations.
• Must provide proof of U.S. Citizenship or U.S. National.
• A valid State driver's license is required to operate motor vehicles.
• Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• Must be within 50 mile radius upon applying.

Qualifications

In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization. Specialized experience must demonstrate the following: Basic knowledge of local and Florida recreational attractions. Must have a strong customer service skills. Ability to use Office products such as Word and Excel as well as the ability to operate a computerized cash register point of sale system. Basic math and cash handling skills is needed. Must be able to follow oral and written directions. Ability to deal tactfully with persons from diverse backgrounds. Work may require sitting, walking long periods, standing, bending and lifting of moderately heavy items up to 40 pounds, occasionally required to lift heavier items. Must have or be able to obtain EFR or CPR First Aid certification within 90 days of being placed in the position. You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. As part of the application process, you must complete and submit an occupational questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration. ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS. Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility. PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE. RELOCATION AUTHORIZED NO Payment of Permanent Change of Station (PCS) is authorized, based on a determination that a PCS move is not in the Government interest KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT You must be a US Citizen. Males must be registered or exempt from Selective Service. https://www.sss.gov/register/ Selectee must be determined suitable for federal employment. Selectee may be required to successfully complete a probationary period. Selectee is required to participate in the direct deposit pay program. Social Security Card is required. Satisfactorily complete an employment verification (E-VERIFY) check. A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal. NOTE: Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility at http://www.uscis.gov/mye-verify/self-check. Although a Self-Check is not mandatory, it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job.

Education

This position does not have a positive education requirement.

Contacts

• Address NAS Jacksonville Bldg 1 Langley Ave Jacksonville, FL 32212 US
• Name: Krissie Lacap
• Email: [email protected]