This position is located within the Department of Veterans Affairs (VA), VHA, VISN 6, at the Fayetteville VAMC, in Fayetteville, NC, within the Outpatient Ambulatory Care Section of the Health Administration Service (HAS). This position serves as the Section Chief within Outpatient Ambulatory Care. This position will also be required to be available for rotating shifts, weekends, and holidays due to the fact that some of this position's subordinates are required to work these schedules.

Duties

Duties include but are not limited to the following: Plans the work to be accomplished by subordinates, sets and adjusts short-term priorities, and prepares schedules for the completion of work Has regular meetings with subordinates in different sites of care to plan for daily, weekly, and long term needs and to adjust schedules accordingly Assigns work to subordinates based on priorities, the selective consideration of the difficulty and requirements of assignments, and the capabilities of employees Evaluates the work performance of subordinates and is responsible for their performance plans/standards, evaluations, and ratings Gives advice, counsel, or instruction to employees on both work and administrative matters Serves as a mentor, coach, instructor, and subject matter expert to direct and indirect reports Interviews candidates for positions in the unit and recommends appointments, promotions, or reassignments to such positions Hears and resolves complaints from employees, referring group grievances and more serious unresolved complaints to a higher-level supervisor or manager Proposes and works with HR (for guidance on proper methods and documentation) to issue disciplinary actions Identifies developmental and training needs of employees, providing or arranging for needed development and training Finds and implements ways to improve production or increase the quality of the work directed, to promote team building, or to improve business practices Employs lean management thinking, system redesign principles, and other change leadership concepts in order to promote efficiencies and strive for highest standards Exercises significant responsibilities in dealing with officials of other units or organizations, or in advising management officials of higher rank Ensures the reasonable equity (among units, groups, teams, projects, etc.) of performance standards and rating techniques developed by subordinates or ensuring comparable equity in the assessment by subordinates Makes decisions on work problems presented by subordinate supervisors, team leaders, or similar personnel Evaluates subordinate supervisors or leaders and serves as the reviewing official on evaluations of supervisory and nonsupervisory employees rated by subordinate supervisors Recommends selections for subordinate supervisory and nonsupervisory positions Recommends selections for work leader, group leader, or project director positions responsible for coordinating the work of others, and similar positions Hears and resolves group grievances or serious employee complaints Reviews and approves serious disciplinary actions (e.g., suspensions) involving supervisory and nonsupervisory subordinates Makes decisions on non-routine, costly, or controversial training needs and training requests related to employees of the Service Determines whether contractor performed work meets the standards of adequacy necessary for authorization of payment Approves expenses comparable to within-grade increases, extensive overtime, and employee travel Maintains and recommends awards and bonuses and manages the overtime budget, subject to approval by higher level officials, supervisors, or others Gathers data and prepares written correspondence in reply to inquiries from State and Federal Congressional offices, other local government officials, Veterans, and other parties Assists the healthcare groups in the development of local policy guidance and procedures for workload management Keeps the healthcare groups informed and up to date concerning appropriate administrative regulations Analyzes, interprets, and implements regulations accurately to reflect current operating procedures Maintains familiarity with precedents concerning changes in regulations or policies for the service. Conducts individual quality assurance/process improvement checks/studies Analyzes situations in order to determine if decisions can be made independently, or if the advice of a higher authority is needed concerning special problems which may involve public relations Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: 8:00 AM - 4:30 PM Virtual: This is not a virtual position. Position Description/PD#: Supervisory Medical Administration Specialist/PD083810, PD083800, and PD083890 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/30/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7. For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: GS-9 Qualifications: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-07) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to the following: skill in applying analytical and evaluative techniques to issues of a procedural nature which are readily observable and subject to written guidelines, knowledge of HAS operations to manage recurring and ongoing training needs and to resolve individual performance measures, ability to deal with daily operational issues and applying established methods to system application problems and referring problems not resolvable at the user end, ability to plan, coordinate, and implement successive steps of work assignments and problems are normally resolved in accordance with policies, regulations, and precedents, knowledge of and skilled in use of various Office Automation (OA) equipment, ability to plan work effectively and efficiently under the pressure of challenging and unpredictable conditions, ability to effectively communicate orally and in writing in order to respond to customer inquiries and prepare reports, ability to maintain cooperative relationships with a wide variety of individuals and groups, ability to teach, train, and orient other staff members OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent graduate degree OR (2) full years of progressively higher level graduate education leading to such a degree OR LL.B. or J.D., if related. (If using education you MUST submit transcripts at time of application) OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond the first year or 18 semester hours. NOTE: If using education combined with specialized experience to qualify, a copy of your transcript is required. GS-11 Qualifications: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-09) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to the following: broad knowledge of patient administration, inpatient and outpatient eligibility criteria, medical record content and formatting, and related fields of medical administration in order to plan and direct team accomplishments and to negotiate with management to accept and implement recommendations, working knowledge of various VA directives, Medical Center policies and publications pertaining to patient care (i.e. clinic processes, methods of applying for death benefits, eligibility for care, etc., and the priorities associated with them), knowledge of rules governing confidentiality, which include the Privacy Act, HIPAA, the Freedom of Information Act (FOIA), and Title 38 U.S.C. 7332 sufficient to prevent violations of the law and to maintain high ethical standards, knowledge of Joint Commission requirements, skilled in use of various Office Automation (OA) tools and equipment, knowledge of statistical (i.e. mathematical) analytical principles, knowledge of quality assurance/performance improvement principles, ability to plan work effectively under the pressure of challenging and unpredictable conditions, skill in communicating both orally and in writing in order to respond to customer inquiries and to present recommendations and prepare reports, ability to maintain effective relationships with a wide variety of individuals and groups, ability to effectively teach, train, and orient other staff members in data validation methods and monitoring systems. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree OR (3) full years of progressively higher level graduate education leading to such a degree OR LL.M., if related. (If using education you MUST submit transcripts at time of application) OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond the second year or 36 semester hours. NOTE: If using education combined with specialized experience to qualify, a copy of your transcript is required. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week You will be rated on the following Competencies for this position: Administration and ManagementCommunicationsComputer SkillsCustomer ServiceTechnical CompetenceVeteran and Customer Focus Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work of this position is primarily sedentary, but does occasionally require some short periods of walking, bending, stooping, and carrying of light objects, such as manuals, documents, etc., weighing no more than 20 pounds. Occasional travel is required. No special physical demands are required by the work of this position. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Fayetteville NC VA Medical Center 2300 Ramsey Street Fayetteville, NC 28301 US
• Name: Rekha Shastry
• Phone: 360-450-8391
• Email: [email protected]