The incumbent serves as the Health System Specialist/Training Coordinator for the Health Administrative Service (HAS) at the Canandaigua VAMC/Bath VAMC/Rochester CBOC. The primary responsibility of the incumbent is the development and implementation of the ongoing training programs for employees within the various services that have responsibility for using HAS packages (Scheduling, ADT, Bed Control, Registration menus, Travel Menus in VISTA) to perform their duties.

Duties

Duties include, but are not limited to: Develops and administers training programs for staff throughout the Finger Lakes VA Healthcare System Insure that quality provisions are planned, developed and implemented to identify, prevent and correct unsatisfactory conditions and elements that influence the regulatory correctness and responsiveness of HAS. Reviews, analyzes, implements, conducts and evaluates training courses and programs related to Eligibility/Enrollment, Access to Care, Scheduling, Clinic set up, Primary Care Call Center, Special Programs and Medical Records to include Scanning, Release of Information, Insurance Collection, as well as training on new directives and processes Communicates pertinent facility, VISN and VACO training initiatives to HAS staff The incumbent participates on facility/VISN-wide committees representing the Business Office. Designs studies, identifies long-term training program needs, and implements projects to strategically improve customer service and the quality, functionality, and ease of Business Office processes. Performs audits of processes to ensure compliance with directives and prepares reports of findings to then use as the basis for to address deficient areas through training. Develops monitors for each of the Business Office special programs to provide objective evidence of the effectiveness procedures and controls. Performs in depth analysis of stable work processes or service delivery practices to identify reasonable and efficient quality measurements tailored to the activity. Investigates adverse quality trends or conditions by completing quality assurance studies and initiates corrective action. Consults with technical experts in each program area to examine and analyze unusual or problem situations indicated by changes in program quality indicators. Works with the Program Application Specialists (PAS) and supervisors to develop data capture and electronic reporting procedures to track progress of quality program management initiatives. Works closely with Data Warehouse staff in identifying and developing new reports to be utilized across the clinical side of the house as well as the Business Office. Monitors Primary Care call center data. Analyzing call volume, speed to answer, and call abandonment rate. Assists in developing policies and standard operating procedures on various segments of business processes that facilitate goals and objectives of management, patient care, and process improvement. Other duties as assigned Work Schedule: Monday - Friday, 8:00am - 4:30pm Telework: Not Available. Virtual: This is not a virtual position. Position Description/PD#: Health System Specialist (Training Coordinator)/PD08467O Relocation/Recruitment Incentives: Not Authorized. Financial Disclosure Report: Not required.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/20/2023. Individual Occupational Requirement: Positions in the occupational series 0671 MUST MEET 1 of the following bullet points: Possess an Undergraduate or Graduate degree with a major field of study in hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. (TRANSCRIPT REQUIRED) OR; Possess progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. OR; Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included: Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements; Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position, you must have served 52 weeks at the GS-5 grade level, and for a GS-9 position, you must have served 52 weeks at the GS-7 grade level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. In accordance with the OPM Qualification Standard for Administrative and Management Positions, you may qualify based on your experience and/or education as described below: For the GS-7 grade level, you may qualify based on one of the following: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-5) in the normal line of progression for the occupation in the organization. Specialized experience is defined as progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. OR, Education: Applicants may substitute education for the required experience. The major field of study must be in hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. To qualify based on education for this grade level you must have completed one full year of graduate education or a bachelor's degree with superior academic achievement. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond a bachelor's degree. For the GS-9 grade level, you may qualify based on one of the following: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-7) in the normal line of progression for the occupation in the organization. Specialized experience is defined as progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. OR, Education: Applicants may substitute education for the required experience. The major field of study must be in hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. To qualify based on education for this grade level you must have a master's or equivalent graduate degree, or 2 full years of progressively higher level graduate education leading to such a degree, or LL.B. or J.D., if related. OR, Combination: Applicants may also combine education and experience to qualify at this level. Physical Requirements: The work is primarily sedentary, although some light physical effort may be required. There may be some walking; standing; bending; carrying of light items including training paperwork or manuals, or small equipment, such as laptop computers, mobile LCD projectors; or driving an automobile. Incumbent may be susceptible to eyestrain from working long hours on the computer. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Canandaigua VA Medical Center 400 Fort Hill Ave Canandaigua, NY 14424 US
• Name: Erika Weisbrod
• Phone: 680-216-8337
• Email: [email protected]