You will serve as a SUPPLY TECHNICIAN in the MATERIEL READINESS BRANCH, G-4 LOGISTICS of MARINE CORPS BASE QUANTICO.

Duties

You will handle and resolve customer complaints. You will obtain and evaluate all relevant information to handle inquiries; perform customer verifications. You will process orders, forms, applications and requests; direct requests and unresolved issues to the supervisor; manage customers' accounts. You will keep records of customer-interactions and transactions. You will record details of inquiries, comments and complaints. You will communicate and coordinate with contractor vendor representatives and other agencies and departments and follow-up on customer interactions. You will communicate directly with customers either by telephone, electronically or face to face. You will provide customer assistance to identify and locate supplies and material.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to wear personal protective equipment such as helmets, gloves, coveralls, glasses, goggles, respirators and safety shoes continuously for the duration of the work shift.

Qualifications

GS-07: Your resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-06) or pay band in the federal service or equivalent experience in the private or public sector performing most or all of the following duties: 1) Interacting with customers to provide and process information in response to supply inquiries, concerns and requests about products and services; 2) Querying an automated supply database system to process, manage, and research customer supply requisitions; 3) Resolving supply problems, questions, or situations by applying standardized supply regulations, policies and procedures in support of supply operations; and 4) Providing guidance to customers regarding the supply process. GS-06: Your resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-05) or pay band in the federal service or equivalent experience in the private or public sector performing the following duties: 1) Providing customer assistance to identify and locate supplies and material; and 2) Entering supply transactions into an automated supply system. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

This job does not have an education qualification requirement.

Contacts

• Address MARINE CORPS BASE QUANTICO 2004 Barnett Avenue Quantico, VA 22134 US
• Name: Department of Navy EIC
• Email: [email protected]