Job opening: Customer Service Representative (OA)
Salary: $53 105 - 69 035 per year
Published at: Oct 11 2023
Employment Type: Full-time
About the Position: This position is located at the Directorate of Public Works, located at Fort Myer, VA.
Duties
Prepares reports of work requirements, workflow, and work execution.
Serves as the first point of contact and provides customer service.
Uses a variety of computer software regularly.
Ensures correct work documents are completed.
Maintains accurate and timely Garrison project lists.
Receives telephone calls, determines nature of calls, and handles all situations independently.
Requirements
- Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
- This position requires a valid state driver's license.
Qualifications
Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities.
30 Percent or More Disabled VeteransCurrent Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceFamily Member Preference (FMP) for Overseas EmploymentInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouse Preference (MSP) for Overseas EmploymentMilitary Spouses, under Executive Order (E.O.) 13473Non-Department of Defense (DoD) TransferPriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleVeterans Employment Opportunity Act (VEOA) of 1998
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.
Specialized Experience: One year of specialized experience which includes attending meetings; review reports and work request for accuracy; provide customer service and answer calls; prepare and generate reports; maintain reports and logs through automated systems; store and retrieve electronic documents; and/or use a variety of computer software. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06).
You will be evaluated on the basis of your level of competency in the following areas:
Administration and ManagementClericalCustomer Service (Clerical/Technical)Data Management
Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).
Applicants must meet all eligibility requirements and minimum qualification requirements prescribed by OPM within 30 days of the closing date of the announcement.
Education
Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone -- no substitution of education for experience is permitted.
Contacts
- Address AS-APF-W0UCAA US ARMY GARRISON FT MYER
DO NOT MAIL
Fort Belvoir, VA 22060
US
- Name: Army Applicant Help Desk
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