About the Position:This position is for an Information Technology Specialist (Customer Support/Systems Administration) with the US Army Space & Missile Defense Command, located at Peterson SFB, CO. The US Army Space & Missile Defense Command is participating in an alternate personnel system known as the Acquisition Demonstration Project (AcqDemo). For more information about AcqDemo use the following link:http://acqdemo.hci.mil/index.html

Duties

Performs duties of a Lead Helpdesk and Desktop Support Specialist, working with other Information Technology (IT) Specialists as a member of the Desktop Support Team. Reviews latest automation and network technologies to ensure resources are used effectively and efficiently to meet requirements and increase productivity. Responds to inquiries from serviced customers or refers customer problems to appropriate resource for response to inquiry or resolution of problem, coordinating problem resolution as necessary and logging all significant events into the database. Ensures compliance on PC and thin client architecture hardware and software and Virtual Desktop Infrastructure. Provides expert technical support to computers using the current Army approved Microsoft operating systems (OS). Maintains expert knowledge of PC architecture and hardware and software capability and configurations.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Position has requirement to maintain IA 8570 Tech Level 2 certification.
• Position requires Top Secret (TS) security clearance with Sensitive Compartment Information (SCI) access.
• It is covered by the Civilian Drug Abuse Testing Program. Incumbent is required to sign a DA Form 5019-R or a memorandum of understanding (MOU).
• Position may require TDY travel up to 10% of the time.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled VeteransCurrent Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Defense Civilian Intelligence Personnel System (DCIPS) Interchange AgreementDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceExecutive Order (E.O.) 12721Interagency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Modification of Term AppointmentsNon-Appropriated Fund Instrumentality (NAFI)Non-Department of Defense (DoD) TransferOffice of Personnel Management (OPM) Interchange Agreement EligiblePeople with Disabilities, Schedule APriority Placement Program, DoD Military Spouse Preference (MSP) EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes demonstrated experience in 1) using broad knowledge of IT concepts, principles and methods to perform analysis and provide solutions to difficult problems; AND 2) responding or referring customer problems to the appropriate resource for response to inquiry or resolution of problem; AND 3) ensuring systems are fully compliant with organizational IT security standards. This definition of specialized experience is typical of work performed at the next lower pay band or equivalent grade/level position in the federal service (NH-02). OPM Basic Qualifications - 2210 Series Individual Occupational Requirements (IOR): Individuals must have IT-related experience demonstrating each of the four competencies listed below. 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2.Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. You will be evaluated on the basis of your level of competency in the following areas: Configuration ManagementInformation Systems/Network SecurityInformation Technology Customer SupportOperating Systems

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Contacts

• Address EI-APF-W6EFAA USA SPC MSL DEF CMD/ARSTRAT DO NOT MAIL Fort Carson, CO 80913 US
• Name: Army Applicant Help Desk
• Email: [email protected]