The Primary Purpose of the Position is to perform clerical and assistant support work to ensure program compliance for Veterans in the Medical Foster Home (MFH) and Social Work Home Based Primary Care (HBPC) Programs. The position requires the incumbent to be highly organized, be patient centered, function well and manage time while supporting expanding programs.

Duties

The position performs administrative and program analysis work and ensure program compliance for Veterans in the Medical Foster Home (MFH) Program. MFH is a specialized program which provides interdisciplinary health care to veterans who are unable to live independently, but prefer a home like setting for their long-term care. Position duties include (but are not limited to) the following: Responsible for providing data/reports related to administrative, clinical and technical aspects of the program to supervisors needing data for various VHA, VISN, or medical center reports including monthly transmissions of work load and census reports for all involved programs. Maintains program records and all policies/procedures manuals to meet Joint Commission and VHA standards. Assist the MFH Coordinator in all facets of the program and oversees the program office in his or her absence. Answer telephone inquiries and communicate with program coordinator and interdisciplinary team. Order and maintain supplies and marketing materials. Conduct data collection, prepares briefing notes, creates a variety of media presentations on a personal computer to complement these presentations. Schedules appointments, coordinates meetings, and/or schedules conferences and teleconference. Provide general clerical services such as maintaining calendars and recording appointments. Assisting in coordinating the placement of Veterans. Interacts personally with Veterans and other beneficiaries, in person or telephone. The PSA facilitates the MFH Caregiver Application process. Prepares and produces a wide range of documents, recurring and non-recurring reports, correspondence, and other documents that often require complex formats/formulas, such as graphics or tables within text, editing and reformatting electronic drafts, and updating or revising existing databases or spreadsheets. Work Schedule: 8:00 a.m. - 4:40 p.m. Alternative work hours available. Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (OA)/PD00114A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/23/2023. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Providing administrative support, problem resolution in the areas of making patient appointments, ordering supplies, patient travel, files management, correspondence preparation, time and attendance, office automation, obtaining statistical data from published reports and manipulating data to produce tables and charts for program management and administrative use. Proficient in Microsoft Office products, (Word, PowerPoint, Excel, etc.). OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 4 years of education beyond high school level. (TRANSCRIPT REQUIRED) . OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond high school. (TRANSCRIPT REQUIRED). You will be rated on the following Competencies for this position: Technology Application Financial Management Customer Service Quality Assurance Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is performed at a desk using a computer keyboard in a typical office setting. The work requires walking, standing, bending, carrying books, preparation for events, files and assisting guests with luggage; and, occasional carrying, moving, lifting equipment, boxes and other items weighing up to 40 pounds between various offices and clinics within the medical center and various other buildings. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

NOTE: If your school has changed names, or is no longer in existence, you must provide this information in your application.

Contacts

• Address Dallas VA Medical Center 4500 South Lancaster Road Dallas, TX 75216 US
• Name: VISN 17 SSU USAS Group
• Email: [email protected]