Incumbent provides administrative support and coordination in support of the numerous and diverse functional areas and programs within the clinic. The incumbent is assigned under the supervision of the Prosthetics Service Chief in support of all functions related to the day to day clerical and operations duties of the Prosthetic and Sensory Aids Section determining eligibility, preparing requisitions, purchasing items, checking in patients and updating medical records.

Duties

Administrative Support: Receives veterans at the front desk and determines what is needed Render decisions on client eligibility for prosthetic devices and review request for prosthetic devices from a physician Issue items from Prosthetic Stock and post to the veteran's Prosthetic Record (2319) by using the Suspense record in the VistA system Counsel patients and provide instructions to patients in the use of prosthetic devices or schedule appointments for patents requiring services from the Prosthetic/Orthotic lab Inventory and Consult Management: Review consults for eligibility and take action as needed Sort and distribute printed consults to the appropriate purchasing agents for items that must be ordered Assist with the Clothing Allowance and Home Improvement & Structural Alterations (HISA) programs by providing applications to patients Purchase Requests: Purchase minor items of DME and assist with the Prosthetics Service Card (PSC) program to repair braces, wheelchairs, and prosthetic limbs up to the micro purchase threshold Review and check in packages in the prosthetic area and warehouse when requested and make the appropriate notes in the Vista System Performs other related duties as may be directed by the Chief, Assistant Chief, or Prosthetic Representatives that are required to accomplish the mission of the Prosthetic Treatment Center Work Schedule: 8am-4:30pm Monday-Friday Telework: May be authorized for highly qualified applicants Position Description Title/PD#: Program Support Assistant/PD003910 Physical Requirements: The work is mostly sedentary, requiring some walking, climbing, and carrying light to medium-heavy stock items of up to 50 pounds. The incumbent may potentially, although infrequently if at all, handle equipment returned from veterans with contagious diseases.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-4 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: basic knowledge and skill in performing general office tasks, to include telephone skills, typing, spelling, grammar, and filing. Must be able to communicate well, both verbally and in writing. Must have basic knowledge of the general flow of patient care to be able to properly direct patients and their families to requested destinations; day to day clerical operations of the service, preparing requisitions, purchasing items, checking in patients and updating medical records. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 4 years above high school (Transcripts Required). OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond an Associates Degree (Transcripts Required). Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience You will be rated on the following Competencies for this position: -Clerical -Customer Service -Manages and Organizes Information -Organization Stewardship

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: If your school has changed names, or is no longer in existence, you must provide this information in your application.

Contacts

• Address VA TX Valley Coastal Bend HCS 2601 Veterans Drive Harlingen, TX 78550 US
• Name: VISN 17 SSU USAS Group
• Email: [email protected]