“The Federal Law Enforcement Training Centers (FLETC), through strategic partnerships, prepares the federal law enforcement community to safeguard America's people, property, and institutions." We are a unique inter-agency organization preparing the next generation of law enforcement officers to meet our Nation's most pressing security challenges." Click here to learn more.

Duties

This position is located in the Federal Law Enforcement Training Centers (FLETC) within the Chief Information Officer Directorate, Enterprise IT Services Division, End-User Computing Support Branch in Glynco, Georgia. As an Information Technology Specialist (Customer Support) you are a valuable member of the FLETC team and mission. 

Requirements

• You must be a U.S. citizen to apply for this position.
• You will need to set up direct deposit so we can pay you.
• Overtime work may be required.
• You may be required to work weekends and federal holidays.
• Must possess and maintain a valid state issued driver's license to conduct official government business.
• You must possess a Federal Acquisition Certification - Contracting Officer Representative (FAC-COR) Level III certification; or have the requisite training/experience to obtain certification.
• This position is designated as Emergency Essential. You will be required to sustain FLETC operations in the event of a localized situation, such as inclement weather, interruptions to power, or dismissal or closure of DHS operations or services.
• You will be required to complete an OGE 450, Confidential Financial Disclosure Report, within 30 days of starting your federal employment and annually thereafter as long as you occupy a position that requires financial disclosure reporting.
• This position participates in FLETC’s Continuity of Operations Program. You are responsible for ensuring little or no disruption to the FLETC Mission Essential or Primary Mission Essential Functions in the event of an emergency.
• This is a bargaining unit position.
• This position is eligible for situational-only telework based on agency policy.
• You must successfully pass a background investigation.

Qualifications

Please limit your résumé to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. Please visit www.fletc.gov/site-page/employment-faqs website for further guidance regarding this page limit. The qualification requirements listed below must be met by the closing date of this announcement. SELECTIVE PLACEMENT FACTOR: In order to be considered for this position you must possess Federal Acquisition Certification - Contracting Officer Representative (FACCOR) Level III certification; or have the requisite experience to obtain and maintain certification. Please provide a copy of your Contracting Officer Representative (FAC-COR) Level III certification and list all of your contacting training/experience in your resume. In addition to the selective placement factor, you must possess at least one year of specialized experience at least equivalent to the GS-11 level in the federal service diagnosing and resolving unique, unusual, and complex problems in response to customer-reported incidents, providing expert advice and assistance to minimize interruptions to critical business activities and inputting data on the problem and resolution into tracking/ticketing systems; researching, evaluating, and providing feedback on incident and request trends and patterns in customer support requirements and recommending new tools to enhance the delivery of customer requirements Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps and AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, and social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Office of Personnel Management must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Time-in-Grade: Current GS federal employees must have served 52 weeks at the GS-11 grade level in the federal service. The time-in-grade requirement must be met by the closing date of this announcement.

Contacts

• Address FLETC 1131 Chapel Crossing Road Glynco, Georgia 31524 United States
• Name: Michele Bell
• Phone: 912-280-5179
• Email: [email protected]