There are two positions being advertised; one is located under Customer Assistance Division, Escrow Branch, New Loan Section AND Payment Assistance Branch, Payment Assistance Section 1. The incumbent will perform full range of supervisory duties.

Duties

Plans work to be accomplished within section. Assigns work based on short and long range priorities. Develops performance standards and is accountable for monitoring and revising standards for staff. Counsels or gives instructions to employees on both work and administrative matters. Interviews candidates for positions within the section. Recommends appointments, promotions, demotions, or reassignments. Hears and resolves complaints from employees, refers group grievances and more serious unresolved complaints to a higher level for further guidance. Identifies developmental and training needs of subordinates and works to meet shortfalls. Provides active leadership in the Equal Employment Opportunity (EEO) program administration. Identifies barriers to accomplishment of EEO goals and objectives and takes action or recommends actions to eliminate them.

Requirements

• You must be a US Citizen or US National.
• Males born after 12/31/1959 must be Selective Service registered or exempt.
• Subject to satisfactory adjudication of background investigation and/or fingerprint check.
• Successful completion of one year probationary period, unless previously served.
• Subject to one year supervisory/managerial probationary period unless prior service is creditable. New USDA supervisors must successfully complete all components of the required training program before the end of their probationary period.
• Direct Deposit - Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
• Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit https://www.e-verify.gov/.

Qualifications

Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including time-in-grade restrictions, specialized experience and/or education, as defined below. Time in grade: Current federal employees applying for a promotion opportunity must meet time-in-grade (TIG) requirement of 52 weeks of service at the next lower grade level (GS-11) in the normal line of progression for the position being filled. GS-12: Applicants must possess one (1) year of specialized experience equivalent to at least the next lower grade level, or it's non-federal equivalent. Specialized experience is defined as identifying problems and deficiencies and recommending alternative solutions to financial, managerial and regulatory reporting issues; advising on assigned workloads to lower graded employees; participating in special projects and reporting requirements associated with loan servicing and program support; providing analysis of program operation cost and reporting the impact on the budget. There is no substitution of education for experience at the GS-12 level. NOTE: To be considered for this position, you must meet all qualification and eligibility requirements for the 0343, Management & Program Analysis series set forth in the Office of Personnel Management (OPM) Qualification Standards by the closing date of the announcement. A copy is available at: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

No educational requirements.

Contacts

• Address Rural Development 1400 Independence Ave SW Washington, DC 20250 US
• Name: Corrina Ortiz
• Email: [email protected]