The position is located in the Department of Veterans Affairs (VA), Veterans Benefits Administration (VBA), at the Baltimore Regional Office's Veterans Service Center (VSC). The primary purpose of the position is to provide VSC management with objectively based information for making decisions on the administrative and programmatic aspects of VSC operations and management, by accomplishing a wide variety of assignments concerned with effectiveness and efficiency of programs and operations.

Duties

Specific duties include: Controls and prepares recurring and special reports, studies, and analyses as may be required by the VSCM or station management. Responds to a variety of personal, telephone, and written inquiries, including those regarding general procedures and policies of the Department, as well as the benefits administered. Prepares forms, documents, training requests and other various administrative related documents that are needed to meet reporting requirements or to support claims or applications for benefits. Maintains records of correspondence sent through VSC's corporate email box. Provides tracking and reporting to VSCM of employee FMLA usage, LWOP, Compensatory Time, and yearly Use-or-Lose. Responsible for reviewing internal correspondence for accuracy and completeness. Monitors a list of the Division's upcoming personnel actions to ensure Supervisors are notified in a timely manner. Transcribes information on the Performance Appraisal, VA Form 0750 for the VSC Front Office Staff. Tracks and reports compliance to the VSCM regarding Division performance standards issuance at the beginning, mid-year and end of the fiscal year. Maintains a personnel listing of all VSC employees, to include emergency contact information, current position, grade and step, and time in position; and ensures the VSC staffing report is maintained. Maintains the office filing system and the locked file documents that contain confidential personnel information. Prepares or assists with all VSC employee travel. Coordinates air travel and accommodations with the travel agent; prepares travel authorities and reimbursement vouchers for all VSC travelers; and ensures accuracy of all travel-related vouchers and requests. Work Schedule: Full time, Monday through Friday; 8:00 am - 4:30 pm Compressed/Flexible: Not Available Telework: Available Virtual: This is not a virtual position. Position Description/PD#: Management & Program Analyst; PD# 3965800 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required This is a bargaining unit position

Requirements

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:10/16/2023. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees, former Federal employees applying for reinstatement, or a current federal employee applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment must meet time in grade requirements. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. NOTE: This does not apply to Non-Federal Applicants, or applicants applying for consideration under Non-Competitive Authority (i.e.... "30% or more Disability", VRA, and/or Schedule A). To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). You must provide a copy of your most recent SF-50 that indicates proof of status, and shows Time in Grade (for example, you were a career or career-conditional employee) and identifies your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted). If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must also submit your most recent promotion or within-grade increase in addition to your recent SF-50. If you previously held a higher grade, you must also submit any SF-50 showing that grade. DO NOT submit Award SF-50's and/or General Adjustment SF-50's as they cannot be used to prove time-in-grade. For a GS-12 position you must have served 52 weeks at the GS-9 level. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education as described below: GS-09 Grade Level: Specialized Experience: Specialized experience is defined as experience providing clerical or administrative support to an office with at least two of the following: 1) typing a variety of correspondence, 2) greeting customers, 3) maintaining office files, and/or 4) experience researching and reviewing available records/documents and piecing together pertinent information from a variety of sources. Education Substitution: Applicants mat substitute education for the experience required to qualify at the GS-09 grade level. To qualify based on education, you must have earned a Master's or equivalent graduate degree OR 2 full years of progressively higher-level education leading to such a degree OR LLB or JD if related Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: The employee does sedentary work, such as sitting comfortably. There may be some walking, standing, bending, carrying of light items. The work does not require special physical effort or ability to perform. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

All education claimed by applicants will be verified upon appointment. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit.

Contacts

• Address Baltimore Regional Benefit Office 31 Hopkins Plaza Baltimore, MD 21201 US
• Name: Monique Robertson
• Phone: 4102304400 X2501
• Email: [email protected]