The primary duties of the Program Support Assistant (OA) are assisting with program development, data collection, analysis of trends, and implementation of best practices. The position provides staff support including office operations, information management, coordinates and integrates information necessary to the effective and efficient operation of the program which includes the Program of Comprehensive Assistance for Family Caregivers (PCAFC) and the General Caregiver Program.

Duties

Duties Include: Provides resources and referrals to Veterans and caregivers, who are seeking caregiver support services, regarding program services, concerns, appeals of decisions and ratings. Locates, organizes, develops and reports on all data for performance measures and reports this data to the care team, and to the Caregiver Support Coordinators in completing required administrative tasks such as quarterly reports which are presented to Leadership or the VISN offices. Assists in the planning, review, and reporting of data/statistical results of program/project studies. Performs basic analysis of data and generates a variety of reports. Screens all calls and visitors for the CSP, answering most questions on established policy or routine matters. Produces a wide range of documents using a variety of office automation technologies. Creates and mails approval letters and supplemental materials for the PCAFC. Tracks and reports monthly and annual CSP funding for assigned program fund control points.. Prepares yearly funding requests. Performs other duties as assigned. Work Schedule: 7:30am-4:00pm or 8:00am-4:30pm, Monday-Friday Position Description Title/PD#: Program Support Asst (OA)/PD504650 Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination. Bargaining Unit: Yes Telework: 1 day/week upon successful performance Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized Financial Disclosure Report: Not required The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. You may qualify based on your experience as described below. This position requires a Typing Proficiency of 40 words per minute (WPM) GS-06 Specialized Experience: In addition to being able to type 40 WPM, You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: identifying issues, problems, or conditions and seeking alternative solutions based on evaluation of the intent of applicable rules, regulations, and procedures; practical knowledge of guidelines and precedent case actions relating to a particular program; skill to recognize the dimensions of a problem and express ideas in writing. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no educational substitution.

Contacts

• Address Iowa City VA Health Care System 601 Highway 6 West Iowa City, IA 52246 US
• Name: Kelsey Charley-Germain
• Phone: 651-405-5689
• Email: [email protected]