The Boise VA Medical Center is looking to fill a Lead Medical Support Assistant position for the Telehealth Clinical Resource Hub. NOTE: The list generated from this announcement can be used up to 90 days to fill any additional vacancies that may arise. * THIS IS AN INTERNAL ANNOUNCEMENT-OPEN ONLY TO CURRENT PERMANENT FEDERAL EMPLOYEES OF THE BOISE VA MEDICAL CENTER. YOU MUST UPLOAD YOUR MOST CURRENT SF-50 FOR VERIFICATION*

Duties

The duties and responsibilities of the Lead Medical Support Assistant include, but are not limited to: The Lead MSA is responsible for the coordination of MSA assignments and workflow, especially in an interdisciplinary unit. The Lead MSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings. The Lead assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, inpatient/outpatient, specialties, and/or community resources. The duties of this position include but are not limited to the following: Advises clinical staff on current administrative processes. Uses Electronic Health Record (EHR) in conjunction with approved scheduling software to view, process and schedule orders. Recommends changes to existing clinic procedures based on current administrative guidelines. Enters/updates or verify insurance information per VHA policies and directives. Assist and train other Medical Support Assistants as needed. Provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic appointment availability and utilization to ensure that schedules are closely monitored o effectively support the needs of the clinics Communicates with other agencies, departments, and non-VA medical facilities; prepare correspondence, manage follow-up care such as consults, tests, etc. Processes incoming secure messaging, coordinate with care team, participate in team huddles and team meetings Sets priorities and deadlines, identify incomplete encounters and communicate findings, reinforce the plan of care, enter appropriate information into the electronic record Monitors pre-appointment information and/or requirements, verifies and validates accuracy in patient systems Provides guidance to staff members, to include changes in policies and procedures; creating and maintaining employee work schedules Acts as a liaison among MSA staff, patients, and other interdisciplinary staff to resolve day to day conflicts. Provides guidance to staff members, to include changes in policies and procedures; creating and maintaining employee work schedules Acts as a liaison among MSA staff, patients, and other interdisciplinary staff to resolve day to day conflicts. Work Schedule: Typical tour of duty is Monday-Friday, hours between 8am-6:00pm. Exact shift will be talked about in interview. Telework: Not available Virtual: This is not a virtual position. Functional Statement #: Lead Medical Support Assistant: FS-000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements within 30 days of this announcement closing date Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j Specialized Experience must possess one year of specialized experience equivalent to the GS-6 grade level (1) collaborating with medical clinicians across multiple disciplines, scheduling interdisciplinary appointments, and possessing an advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community NOTE: **Your resume must include hours per week for work experience credit.** Candidates must also demonstrate all the KSAs below: 1. Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources. 2. Ability to utilize numerous advanced patient care systems in support of multiple clinics in an interdisciplinary setting. 3. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines. 4. Skill in communicating with individuals to obtain the desires effect and coordinating with a variety of interdisciplinary care team staff. 5. Ability to provide staff development and training. 6. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact if incomplete work across multiple clinics. References: VA Handbook 5005/117 Medical Support Assistant-Qualification Standard GS-0679. Dated: August 1, 2019 The full performance level of this position is GS-7 Physical Requirements: The work is mostly sedentary but may require periods of standing or walking however, there are no physical requirements for the 0679 Medical support Assistant occupation.

Education

IMPORTANT: Education is not used for substitution of experience at the GS 7 level.

Contacts

• Address Boise VA Medical Center 500 West Fort Street Boise, ID 83702 US
• Name: Dustin Angoco
• Email: [email protected]