Boise VA Medical Center's Office of Community Care (OCC) is looking to fill a Supervisory Medical Support Assistant position. This is NOT a remote position. You must live within the local commuting area (50 miles) of the Boise VAMC facility. This position is open to VHA employees only. You must upload a recent SF-50 to verify eligibility. The list generated from this announcement can be used up to 90 days to fill any additional vacancies that may arise.

Duties

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf This position is in the Office of Community Care within Nursing Service, Boise VA Medical Center, Boise, ID. This position manages, directs, and supervises all administrative staff within the Office of Community Care. The supervisor works independently and is considered the subject matter expert in issues concerning the areas managed. These activities and functions are central to the operation of the medical center and have a significant impact not only on the operations of this medical center, but also on the national VHA hospital system and local private hospitals. The duties of this position include but are not limited to the following: Plans, organizes, administers and directs how the support services work will be accomplished for the organizations served. Planning, coordinating, analyzing, and directing the many diverse activities of the Ward Administration/outpatient specialty clinic sections that provide the clerical support for the professional and/or services. Assigning work of subordinate staff which requires developing performance standards. Resolving complex issues to ensure that patient services are met. Evaluating new products, equipment and systems in order to make recommendations for improved operations. Provides the technical and management guidance necessary to achieve the optimum use of the support service resources which require the application of highly specialized knowledge and skills. Carries out a full range of administrative and supervisory duties, to include assignment of work, performance evaluations, selection of staff and recommendations for awards and advancements. Organizes work, sets priorities and delegates tasks and responsibilities in order to meet deadlines. Manages staffing requirements, manages priorities and coordinates work in order to complete duties in an accurate and timely manner. Provides briefings, orientations, staff development and training. Develops and formalizes performance evaluations for those under the direct supervision of this position. Provides advisory services to all levels of management regarding the requirements and implications of the services provided and following protocols regarding the hospital's policy and regulations. Provides advice to operating managers and supervisors in various departments on how provided services can assist in accomplishing their missions and programs. Work Schedule: Full-Time, Monday-Friday, 0800-1630 Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Ad Hoc Telework may be available, with Supervisor approval. Position is on-site and you must live within the local commuting area (50 miles) of the Boise VAMC facility. Virtual: This is not a virtual position. Functional Statement #: 022520 Permanent Change of Station (PCS): Not Authorized

Requirements

Qualifications

Qualifications: To qualify for this position, applicants must meet all requirements within 30 days of this announcement closing date 10/23/2024. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j. Specialized Experience: must possess one year of specialized experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. Candidates must demonstrate the KSAs below: Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. Ability to provide briefings, orientations, staff development, and training in a patient support setting. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. References: VA Handbook 5005/53, Part II, Appendix G45, Medical Support Assistant Qualification Standard, GS-679. Published August 1, 2019. The full performance level of this vacancy is GS 8. Physical Requirements: The work is mostly sedentary but may require periods of standing or walking however, there are no physical requirements for the 0679 Medical support Assistant occupation.

Education

Education is not used for substitution of experience at the GS 8 level

Contacts

• Address Boise VA Medical Center 500 West Fort Street Boise, ID 83702 US
• Name: Mary-Angela Banal
• Email: [email protected]