This position is located in the Chief of Staff Service, Boise VA Medical Center, Boise, ID. This position provides support to the Medical Foster Home (MFH) program. The incumbent participates actively in the management in the management of the MFH office by performing routine administrative and miscellaneous clerical work.

Duties

Major duties include but is not limited to: Acts as a liaison between patients and medical center staff, serving as a consumer advocate Accepts telephone calls from patients/caregivers, MFH staff in the field, other VA staff, and/or community agency staff, regarding program inquires, patient care concerns, etc. Ensures timely clinical response to patients/callers that potentially have an emergent or urgent care need through identification of the problem and appropriate clinical referral. Interacts with customers, family members, visitors and co-workers in a courteous, tactful, helpful manner, exercising mature judgement and diplomacy Corrects errors in team data entries of workload encounters Performs work involving the collection, compilation and or tracking of data and statistical information in support of program operations Develops and establishes protocols for incoming data, organizes complex computerized data sets and retrieves computerized data Performs comprehensive analysis of the data and generates a variety of reports Develops and maintains Patient Census List with patient information such as admission and discharge information, recertification periods, acuity and scheduling Composes correspondence as indicated to assist with clinical functions of the MFH staff Composes reports and meeting minutes Processing incoming and outgoing materials such as correspondence, reports of information, reports, memoranda, and other forms of written communication Responsible for a filing system Performs the following types of duties such as edits letters, composes letters and reports, reviews correspondence for accuracy and completeness and develops standard or form letters and replies to inquiries Serves as recording secretary for staff and team meetings and other program meetings with responsibility for distribution of minutes Coordinates consultation, referrals, scheduling and cancelling of appointments for patients requiring specialty services and diagnostic procedures Coordinates outpatient scheduling and cancelling of all appointments for designated staff as requested by team members Responsible for arrangements for meeting space and support arrangements for meetings/conferences Responsible for the monitoring and controls for the use of services, vehicles, supplies and equipment for the program Responsible for accounting and maintenance for vehicles used in the program to include logging and monitoring monthly mileage/usage, coordinating and scheduling use of vehicles and reporting and coordinating with appropriate services needed for maintenance and monthly reports Obtains hard copy patient records from VA Health Information Management Section or from private sector as requested by staff Assists staff in obtaining laboratory, radiology, CT scans and other reports Copies referrals and pertinent patient health information and distributes to staff members Provides clerical support to MFH Program Coordinator in carrying out administrative duties. Performs other related duties as assigned Work Schedule: Monday - Friday, 9:00 am to 1:00 pm Position Description Title/PD#: Program Support Assistant/PD60271-0 Physical Requirements: The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may some walking, standing, bending, carrying of light items (medical records, computing devices, manuals, papers, books, small parts) or driving and automobile. The work requires manual dexterity for computer data entry, office machine operation and filing. However, in genera the work does not require unusual physical demands. The work does require emotional stability to resolve the crisis situations.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Department of Veterans Affairs Personnel

Qualifications

To qualify for this position, applicants must meet all requirements within 30 days of the closing date of this announcement. GS-06 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Serves as a liaison between patients and medical center staff, consumer advocate; collecting, compiling, updating, and tracking data and statistical information in support of program operations; Develops and establishes protocols for incoming data, organizes complex computerized data sets and retrieves computerized dat; Composes correspondence as indicated to assist with clinical functions; Composes reports and meeting minutes; Processes incoming and outgoing materials such as correspondence, reports, memoranda, and other forms of written communication Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no educational substitution for the GS-06 level.

Contacts

• Address Boise VA Medical Center 500 West Fort Street Boise, ID 83702 US
• Name: Merlinda Winbush
• Phone: 702-791-9000 X14083
• Email: [email protected]