This position is located on in Customer Assistance Division, Payment Assistant Section 2. The incumbent provides exceptional customer service in loan accounting, financial and management information for federal credit agencies. Responsible for developmental and routine assignments in support of the RD's cost-effective loan servicing and asset management programs. The incumbent must be able to read, write, and speak fluently in both English and Spanish.

Duties

Monitors, controls and analyzes a variety of financial transactions and reports on an assigned portion of RD-serviced loan portfolio. Experience in government or private sector residential mortgage banking policies and loan servicing practices. Analyzes large amounts of information, identifies problems and provides solutions based on considerable research. Serves as a technical advisor and aids with the most difficult or complex assignments for lower-graded employees. Assists with training and difficult requests and correspondence. Performs quality control reviews of the work of lower-graded staff to ensure that it conforms to the program’s regulations and policies. Consults with program users, or customers and considers existing problems and constraints then recommends course(s) of action. Gathers information from users and customers and coordinates with others as needed.

Requirements

• You must be a US Citizen or US National.
• Males born after 12/31/1959 must be Selective Service registered or exempt.
• Subject to satisfactory adjudication of background investigation and/or fingerprint check.
• Successful completion of one year probationary period, unless previously served.
• Direct Deposit - Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
• Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit https://www.e-verify.gov/.

Qualifications

Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including time-in-grade restrictions, specialized experience and/or education, as defined below. Time in grade: Current federal employees applying for a promotion opportunity must meet time-in-grade (TIG) requirement of 52 weeks of service at the next lower grade level (GS-07) in the normal line of progression for the position being filled. GS-09: Applicants must possess one (1) year of specialized experience equivalent to at least the next lower grade level, or it's non-federal equivalent. Specialized experience is defined as analyzing loan and customer financial activity from loan applications; researching applications for agricultural, commercial, and bank loans; determining eligibility for loans and repayment ability; reviewing program requirements to ensure customer transactions are processed in accordance with laws; maintaining loan servicing activities on a variety of mortgage or commercial loans; OR A master's or equivalent graduate degree; OR two (2) full years of progressively higher-level graduate education leading to such a degree; OR LL.B. or J.D., if related, OR Equivalent combination of experience and graduate education are qualifying at this grade level. NOTE: To be considered for this position, you must meet all qualification and eligibility requirements for the 0343, Management and Program Analysis series set forth in the Office of Personnel Management (OPM) Qualification Standards by the closing date of the announcement. A copy is available at: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

See above qualification requirements.

Contacts

• Address Rural Development 1400 Independence Ave SW Washington, DC 20250 US
• Name: Corrina Ortiz
• Email: [email protected]