This position is located in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Mid-Atlantic Health Care Network (VISN 6), Asheville VA Healthcare System, Asheville, North Carolina, assigned to Social Work Services (SWS) and serves as the Program Support Assistant to the Caregiver Support Program (CSP). The primary duties of the Program Support Assistant are program development, assist with data collection, analysis of trends and implementation of best practices.

Duties

Major Duties Include Develops, coordinates, and implements a comprehensive outreach initiative designed to facilitate the delivery of services to caregivers and their Veterans; Maintains responsibility for coordination of referrals for caregivers and their Veterans. Provides resources and referrals to caregivers who provide care for their Veterans; Monitors and evaluates caregiver activities (utilization of referrals/resources, trainings, appointments with the Veteran, caregiver strain, etc.), assessments, enrollment processes, and makes recommendations for improvements for the Caregiver Support Program; Identifies and builds relationships with community partners and stakeholders, such as Veteran Service Organizations, faith-based organizations, United Way, fraternal organizations, and other nonprofits, to enhance and improve referrals and resources for caregivers and their Veterans; Tracks caregivers and Veterans who utilize community and VA referrals and resources via database developed by the incumbent, the Caregiver Record Management Application (CARMA) IT system, and/or CPRS; Represents the CSP in the community and VA at community, PACT, and VA staff meetings. Provides education and consultation to community and VA providers about the program and the MISSION Act; Monitors the MISSION Act and provides updates to local VA leadership, VA providers, community providers and Veteran Service Organizations; Establishes and maintains a comprehensive list of community resources and services and serves as the initial point of contact for caregivers and Veterans; Locates, organizes, develops and reports on all data for performance measures and reports this data to the care team weekly, and to the Caregiver Support Coordinators in completing required administrative tasks such as quarterly reports which are presented to the Medical Center Leadership, VISN Leadership and/or VA Central Office; Assists in the planning, review, and reporting of data/statistical results of program/project studies; performs basic analysis of the data and generates a variety of reports; Coordinates incoming data from a variety of sources, reviews documents and reports for omissions and inconsistencies, and ensures data entry is complete and accurate; Extracts data from databases regarding consult completion, data is manipulated and dispersed to correct Social Work team member for action; upon completion of report, incumbent provides longitudinal summation data used for process improvement projects to Chief of SWS; Assists with maintaining CARMA data base for each Veteran/caregiver (information needed for VACO reporting); Performs administrative duties to facilitate treatment and services for Veterans; Performs telephone and walk-in triage and brief assessment- assists Veterans, families, medical center staff and community agency personnel who are seeking Caregiver Support services; Screens all calls and visitors for the CSP, answering most questions on established policy or routine matters. When calls are referred to the Caregiver Support Coordinator, the incumbent furnishes readily obtainable information to aid in the discussion; Accepts telephone calls from Caregiver Support staff in the field, other VA staff, and/or community agency staff, regarding program inquiries, program concerns, etc; Produces a wide range of documents using a variety of office automation technologies; Design and maintain a tracking system for the Caregiver Support Respite Program expenditures and referrals. Track quarterly Bene-Travel cost, track all PCAFC quarterly visits, and maintain record of all associated reimbursement costs; Prepare yearly funding requests. Work Schedule: 7:30 a.m.-4:00 p.m., Monday-Friday Telework: Ad-hoc Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD043870 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/09/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: experience with clerical and administrative procedures, various office skills; and carrying out day-today administrative support activities; Working in an administrative position which required preparing correspondence, reports and graphs utilizing a variety of computer program. Skill in the use of a variety of computer software such as Microsoft Word, Excel, Power Point and other software applications; Interacting with executive leadership in the VA and private sector, contractors, staff members as well as Veterans, their family members and/or legal representatives; Provide/submit requested information to ensure all due dates are met in a timely and satisfactory manner; Managing a fast-paced office to include, establishing priorities, set up, reschedule appointments; Use own initiative to follow-up on action items and time-sensitive issues with appropriate staff members. You will be rated on the following Competencies for this position: ClericalCommunicationsComputer SkillsManages and Organizes Information Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary and is performed by sitting, standing, bending, and stooping. The employee is required to obtain records from files, and carry files, manuals, and other light objects. Occasional travel is required to provide support at conferences, workgroups, programs or meetings. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Charles George VA Medical Center 1100 Tunnel Road Asheville, NC 28805 US
• Name: Anisha Trice
• Phone: (804)675-5000 X8942
• Email: [email protected]