The Program Support Assistants (PSA) position is located at the Muskogee Regional Office in Muskogee, OK. The incumbent is responsible for preparing all incoming paper and electronic education mail to the Regional Processing Office for Education Benefits. The incumbent creates electronic files and claim tokens, as appropriate. The incumbent reports to the Upstream Supervisor and assist in training and mentoring new employees as well as Veterans Claims Examiners (VCE) trainees.

Duties

Process incoming education mail to ensure that it is date stamped and sorted into specific categories, document types, and batched together in groups. Analyze incoming applications for education benefit programs, placing new applications under the proper end product controls, thereby establishing the record in the Benefits Delivery Network (BDN). Assign claim numbers and establish end product controls on all original applications. Operate document scanners and review documents after scanning to ensure documents are clear and legible. Determine the proper disposition for handling informal claims, to include initial development with the claimant to ensure that the Regional Processing Office (RPO) is delivered a complete application. Ensure Mail not pertaining to education benefits, or outside of its jurisdiction is forwarded to the proper owner for action. Request transfer of records using an automated data system systems.

Requirements

• You must be a U.S. citizen to apply for this job.
• Selectees are subject to a background/suitability investigation.
• Selective Service registration is required for males born after 12/31/1959.
• A probationary period may be required for employees and supervisors.
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process.

Qualifications

Please note: This job will close when we have received 50 applications which may be sooner than the closing date listed below. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/09/2023. The Office of Personnel Management's (OPM's) group qualification standards covering white collar occupations in the Federal competitive service can be found: Here Specialized Experience: TO qualify at the grade level of GS-06: Applicants must have one (1) year of specialized experience equivalent to at least the next lower grade (GS-05) in the federal or other service. Specialized experience is work experience that equipped the applicant with the knowledge, skills and abilities (KSA's) to successfully perform the duties of the position within the organization. Specialized experience for this position is defined as: 1) providing administrative clerical support for an organization that processes claims and/or benefits; 2) collecting, compiling, and tracking data and information; 3) processing documents and reports; 4) establishing, updating, and maintaining electric office files and records; 5) performing automation duties utilizing software applications such as word processing, spreadsheets, electronic mail, desktop publishing, calendar, database and/or graphics; AND 6) providing program specific information to internal and external customers. There is no educational substitution for the specialized experience at the grade of GS-06. Note: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge and skills, and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience you document, to include volunteer experience.

Education

This job does not have an education qualification requirement.

Contacts

• Address Muskogee Regional Benefit Office 125 South Main St Muskogee, OK 74401 US
• Name: HRC-Detroit DEU
• Phone: 313-596-7213
• Email: [email protected]