DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation.

Duties

This position is organizationally aligned under the Rehabilitation, Extended and Community Care (RECC) Division at the Milwaukee VA Medical Center. The Program Support Assistant (PSA) provides administrative support to all staff assigned to Home Telehealth (HT). Duties are varied, non-routine, and consist of managing data and coordinating services for Veterans in HT. The PSA acts as a consultant for administrative matters and serves as a point of contact for Veterans, medical center staff, Veteran Integrated Service Networks (VISN) staff, community agencies, and various others who contact this office. Duties Include: Provides administrative support to all staff assigned to Home Telehealth. Collects and tracks statistical information to support program operations. Utilizes software applications to draw information from a variety of sources in order to prepare reports, assist in planning, reviewing and reporting data, and statistical results of program studies. Collects, enters and manages patient and program data. Attains & maintains excellent computer skills for a variety of software applications. Maintains home calendars, coordinates meetings, conference calls, orders supplies and orders and delivers educational materials to other areas within the Medical Center. Attains & maintains competency in the operation, set up and troubleshooting of Home Telehealth equipment. Work Schedule: Monday-Friday, normal business hours Position Description Title/PD#: Program Support Assistant (OA)/PD11050A Physical Requirements: The work is sedentary in nature. It occurs in a hospital setting, normal risks of being in a hospital setting are associated

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Specialized Experience: Must have at least one (1) year of specialized experience equivalent to at least the next lower grade, GS-5, level in Federal service that equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. Specialized experience includes: Possessing the ability to type 40 words per minute and using various Microsoft Office programs, database programs and office equipment. Providing administrative support to a team, including maintaining appointment calendars, coordinating meetings, conference calls, and ordering supplies. Assisting in departmental problem solving and planning alternative solutions. Preparing reports, assisting in planning, reviewing and reporting data, and statistical results. TYPING PROFICIENCY: This position requires the ability to type 40 WPM. There is no educational substitution for the GS-6 level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Contacts

• Address Clement J Zablocki Veterans Administration Medical Center 5000 West National Avenue Milwaukee, WI 53295 US
• Name: Ronald Thurow
• Phone: 414-712-8262
• Email: [email protected]