The Office of the Chief Information Officer (OCIO) is a customer service organization dedicated to providing information technology (IT) solutions and leadership to advance DOL's mission. More information on the OCIO is available on our website, LinkedIn, and Twitter accounts. - This position is inside the bargaining unit. - This position is a TERM NTE 4 Years position. The position may be extended an additional 4 years, to a total of no more than 8 years.

Duties

Major duties include, but are not limited to: Advises management on customer experience strategy to create a culture aimed at designing federal services around customer needs and priorities. Collaborates with a wide range of stakeholders and customers to develop, evaluate and implement strategies for improving customer experience and achieving measurable outcomes. Designs and delivers high-quality solutions using user experience (UX) research techniques, and testing to assess user behavior. Translates data analysis into process creation to implement input controls, navigational and informational components as user interface (UI) elements across applications. Performs needs analyses to define opportunities for new or improved business process solutions. Leads projects from the development and design stage through to completion in a way that builds stakeholder buy-in and support. Develops and documents testing policies, and requirements for troubleshooting processes. Ensures integration of components, e.g., system processes, applications, interfaces and design for software and hardware. Builds processes to incorporate and translate customer feedback and usage metrics into elements that enhance UX design. Performs other duties as assigned.

Requirements

• Must be at least 16 years old.
• Must be a U.S. Citizen.
• Appointment to this position may require a background investigation.
• Requires a probationary period if the requirement has not been met.

Qualifications

For GS-14 Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, GS-13 in the Federal Service. Specialized Experience is the experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform the duties of the position successfully, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Qualifying specialized experience for GS-14 includes: Experience and mastery in design and delivery of high-quality solutions to the user interface (UI). Builds equity, diversity and inclusiveness into research and design processes from the ground, up, including procurement of products and services. Additional to the above specialized experience, for all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government)to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Education

This job does not have an education qualification requirement.

Contacts

• Address Office of the Assistant Secretary for Administration and Management 200 Constitution Avenue NW Washington, DC 20210 US
• Name: Kayla Toft
• Phone: 312-353-6761
• Email: [email protected]