This position is located within Patient Care Services, at the Tomah VA Medical Center, Tomah, Wisconsin a Level 3 Complexity VHA Facility. The incumbent serves as primary support to the team in a wide variety of general administrative and clerical functions.

Duties

Major Duties Include but not limited to: Schedules appointments, coordinates meetings, and/or schedules conferences. Provides general clerical services relative to calendar maintenance such as updating calendars and recording appointments and arranging for meeting. Schedules others time based on knowledge of preferences and current commitments. Maintains the appointment calendars, reminds supervisor/staff members of appointments, makes administrative arrangements as required. Supports staff in day to day operations, which may include assisting with travel requests for staff and supporting volunteers assisting the program. Identifies problem areas requiring attention of management. Assists with outreach planning. As the primary point of contact throughout the medical center and Community Outreach Clinics, the incumbent fields questions and inquiries, answers general questions and refers other questions as appropriate to management. Receives visitors and telephone calls in a professional and confidential manner. Monitors and controls business papers, correspondence and records including the coordination of action papers with office staff. Responsible for the execution of Human Resources administrative management responsibilities pertaining to recruitment, selection, promotion and awards. Helps with recruitment by coordinating selection panels, making appointments, preparing materials for interviews, organizing and retaining interview questions and rating girds and by maintaining files. Assists management by collecting data, tracking required measures of performance, and running various office reports. Modifies and maintains automated systems for tracking program effectiveness. Manages and maintains databases for recording employee information, such as OHRS. Serves as the primary Automated Data Package Application Coordinator (ADPAC) for providing administrative, technical, analytical, and Automated Data Processing (ADP) support. The incumbent maintains a log of computer locations, enters work orders, completes requests for computer access, menu changes, trouble shoots technical problems. Work Schedule: Monday - Friday 08:00 am-4:30 pm Position Description Title/PD#: Program Support Assistant - Sterile Processing Services/PD22110A Physical Requirements: The work is primarily sedentary at a desk and workstation area. However, there may be some walking, standing, bending, and carrying of light items like papers, reports, files, or possibly moving computer equipment. May stand to great visitors and escort people to meeting areas. No special physical demands are required to perform the work. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-06 Grade Level: One year of specialized experience equivalent to the GS-05 grade level in the federal service; experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: knowledge of pertinent directives, policies and precedents which affect the program goals and objectives, work processes and administrative operations of the medical center. Knowledge of hospital policies and procedures in required to facilitate interaction between different services. Knowledge of medical terminology and technical data. Working knowledge of personal computers and use of software: Windows, Microsoft Word, Access, Excel, Power Point and Computer System. Knowledge of Internet/Intranet and Outlook computer applications for daily communication, on and off station. Knowledge of security processes to include Public Key Infrastructure (PKI) and Rights Management. Knowledge of medical center programs as they relate to Patient Care Services and the services provided. There is no educational substitution for the GS-06 level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Contacts

• Address Tomah VA Medical Center 500 East Veterans Street Tomah, WI 54660 US
• Name: Madeline James
• Phone: 504-812-1498
• Email: [email protected]