The Administrative Support Assistant (OA) provides administrative support to the Mental Health & Behavioral Health Sciences Services at the San Juan VA through a variety of administrative and program management activities. Assignments are related to data management, automated data processing, tasks related to office automation such as word processing, databases, and spreadsheets. Work is completed independently and in accordance with accepted practices, resolving most conflicts that arise.

Duties

Major duties include but are not limited too: Tracking, trending, and harvesting data needed for information management, education, and reporting. Analyzing program performance data to identify deficiencies and impact on services. Preparing and submitting requests for program clinical needs thru the proper mechanism. Assisting in the maintenance of staff credentialing records. Maintaining and ensuring complete confidentiality of office records. Conducting investigational as needed or as directed, to clarify data. Work Schedule: Monday - Friday, 7:30 am - 4:00 pm Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Admin Support Assistant (Office Automation)/PD672-059950-O Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/03/2023. *Special Placement Factor: Must be proficient in spoken and written English. Must be proficient in spoken Spanish. *This position requires a typing requirement of 40 words per minute. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Receiving and routing correspondence & telephone calls. Composing correspondence to internal and external customers. Operating a personal computer to produce work accurately and efficiently. Timekeeping, attendance, and leave administration. Maintaining, organizing and documenting filing. Assisting with the maintenance of service providers profile binders. Developing and continuously updating database systems for extracting accurate data for recurring and nonrecurring reports, and tracking outcome analysis on a variety of administrative, clinical, and outcome data. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 4 years above high school. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have the appropriate percentage combination of specialized experience and post-high school education beyond the second year (beyond 60 semester hours). One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. You will be rated on the following Competencies for this position:ClericalComputer SkillsCustomer ServiceData ManagementInformation Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is generally sedentary, but also involves frequent standing, walking, bending, driving, and carrying equipment and supply items. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Contacts

• Address San Juan VA Medical Center 10 Calle Casia San Juan, PR 00921 US
• Name: Yvonne Misiak
• Phone: 727-318-8684
• Email: [email protected]