This position serves as an IT Specialist (CUSTSPT/INFOSEC), located in the Department of Justice (DOJ), Office of the Chief Information Officer (OCIO), Service Delivery Staff (SDS), End-User Support Services (EUSS), in Washington, DC.

Duties

As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service. The duties and responsibilities as an IT Specialist (CUSTSPT/INFOSEC) GS-2210-13 generally include, but are not limited to the following: Implements troubleshooting tools and techniques daily to correctly identify potential solutions to reported voice, mobility, web conferencing and telecommunications problems. Analyzes and interprets data obtained from tickets, incidents, work orders, customer feedback. Diagnoses and resolves problems in response to reported incidents; research, evaluates, and provides feedback on problematic trends and patterns in IT telecommunications support requirements. Performs the necessary planning, preparation, and testing to ensure enterprise computer systems are available to execute emergency communications software applications. Serves as a primary Contracting Officer Representative (COR) for multiple service contracts to manage and oversee contract performance and ensure adherence to deliverables.

Requirements

• You must be a United States Citizen or National.
• You must successfully pass a security/background investigation and a drug screening.
• Selective Service registration is required, see the "Requirements" section for full details.
• Additional selections may be made from this announcement, at any time, if openings occur in other offices serviced by Justice Management Division, HR Operations.
• Financial Disclosure: If selected, you may be required to disclose financial information in accordance with DOJ and Federal ethics guidelines.
• Additional selections may be made from this announcement, at any time, if openings occur in other offices serviced by Justice Management Division, HR Operations.
• You must meet all eligibility requirements by the closing date of this announcement and continue to meet these requirements throughout the hiring process. Offers can be rescinded if requirements are not met.
• Requires a probationary period if the requirement has not been met.
• This position requires the candidate to be able to hold a security clearance at the Top Secret / SCI security level.
• This position requires the candidate to obtain a Federal Acquisition Certificate for Contracting Officers Representative (FAC-COR) and/or Federal Acquisition Certificate for Program Manager (FAC-PM) within 12 months of appointment.

Qualifications

To qualify for the position of IT Specialist (CUSTSPT/INFOSEC) at (GS-2210-13), you must meet the basic qualification requirements listed below AND possess the required specialized experience specific to this series and grade. Basic Qualifications (2210 series): Attention to Detail - Is thorough when performing work and conscientious about attention to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Specialized Experience: For the GS-13 you must have one year of experience at a level of difficulty and responsibility equivalent to the GS-12 in the Federal service. Specialized experience is defined as: Assists with diagnosing and resolving problems in response to customer reported incidents, customer support tickets, works orders, and customer feedback; AND Knowledgeable in Information Security and emergency communications software applications; AND Managing IT projects and resolving critical problems related to information technology operations, infrastructure management and information security management; AND Performing infrastructure support, troubleshooting, maintenance, and customer service support for Information Technology (IT) applications such as database, and telecommunication systems. You MUST meet all qualification requirements by the closing date of this announcement, 10/09/2023. YOUR RESUME MUST support your responses to the online questionnaire and the qualification requirements. Failure to do so may result in an ineligible rating. See the "Required Documents" section for important notes about what information you must include in your resume!

Education

This job does not have an education qualification requirement.

Contacts

• Address Justice Management Division - Chief Information Officer 2 Constitution Square 145 N Street NE Room 9W.300 Washington, DC 20530 US
• Name: Kathleen Vanderbur
• Email: [email protected]