This position is in the Patient Administration Service (PAS) at the Oscar G Johnson VA Medical Center, Iron Mountain, Michigan. The primary purpose of this position is to provide administrative and clerical support to the Service Chief and Descendant Affairs within PAS.

Duties

Duties Include: Accurately Determines Veterans meet legal requirements for burial benefits Coordinates contract funeral and burial arrangement at the National Cemetery for all deaths outside of the Medical Center. Researches and verifies all death notices from Health Eligibility Center prior to entering date of death into computer system. Interprets and applies a complex body of pertinent laws, regulations, directives and policies that relate to the administration of VA Healthcare benefits. Communication and interpersonal relations, including the ability to appropriately and courteously relate to internal and external customers. Maintain confidentiality of veteran/employee information in electronic and paper format. Processes sensitive incoming and outgoing materials for all forms of correspondence. Perform office automation work on personal computer utilizing multiple programs to complete documentation. Use of a wide range computer software to perform essential duties. Meets with public and beneficiaries. Work Schedule: A variety of work schedules are available; Work schedule will be determined upon selection. Position Description/PD#: Program Support Assistant/PD17241O Relocation/Recruitment Incentives: Not authorized. Financial Disclosure Report: Not required Not required.

Requirements

• You must be a U.S. Citizen to apply for this job
• Designated and/or random drug testing may be required
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/12/2023. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-4 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Providing administrative support in an office environment; receiving visitors and phone calls; Interpreting a variety directives and policies; utilizing computers, software applications, databases, and automated systems to accomplish work; communicating with clients and customers to provide quality service. OR Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed 4 years higher education above a high school education that resulted in any type of a professional degree. (Transcript Required). OR Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond post high school. (Transcripts Required).You will be rated on the following Competencies for this position.Computer SkillsCustomer Service (Clerical/Technical)Organizational Stewardship Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Typically, the employee may sit comfortably to do the work. There may be some walking, standing, bending, and carrying of light items like papers or books. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Oscar G Johnson Department of Veterans Affairs Medical Facility 325 East H Street Iron Mountain, MI 49801 US
• Name: Cosby Johnson
• Phone: 515-323-7575 X3239
• Email: [email protected]