The Information and Technology Division designs and administers system configuration and architecture including hardware and software, telecommunications, network operations, desktop systems, and system security.  Users expect state-of-the-art hardware, software and seamless access to internal and external resources from the desktop with minimum down-time.  The incumbent of this position serves as a specialist in providing hardware and software customer support to Court users.

Duties

The incumbent of this position participates individually or as part of a team in tasks that involve the planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements. Operates and maintains equipment and supplies necessary for on time production of summons, show cause, and other printed material.  

Requirements

• Background and security investigation are required.
• A probationary period of one (1) year must be successfully completed.
• Please note there is a 100 application limit for this vacancy

Qualifications

MINIMUM QUALIFICATIONS:  High School diploma or GED certificate with at least five (5) years or more of experience in information technology (IT) providing IT customer support or as a help desk technician.Education Substitution: Associate’s degree in information technology (IT) or related field and at least three (3) years or more of experience years providing IT customer support or help desk technician role. Bachelor's degree in information technology (IT) or related field and at least one (1) year or more of experience providing IT customer support or help desk technician role. CompTIA A+ or other industry recognized certification desired.Medical requirement: Must be physically able to lift or move items up to of 50 pounds.Please specifically explain on your resume how you meet these qualifications.Please note that authorization for the release of your adult criminal record revealing any convictions and forfeitures, and any criminal cases currently pending before the courts is required.  If you are selected for the position, a criminal history records check will be conducted. The incumbent should be an enthusiastic and engaged professional who enjoys working with a diverse group of Court personnel and customers and lives the DC Courts’ values of Accountability, Excellence, Fairness, Integrity, Respect, and Transparency.

Education

To qualify based on education, upload a copy of your college transcript or degree. The transcript must show the name of the college or university, your name, list of courses with credit hours, major(s), and grade-point average or class ranking.

Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for District of Columbia Courts employment.  You can verify your education here: http://ope.ed.gov/accreditation/.  

Foreign Education: If you are using foreign education to meet qualification requirements, you must upload a Certificate of Foreign Equivalency with your transcript at time of application to receive credit for that education. For further information, visit: https://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address District of Columbia Courts Moultrie Building 500 Indiana Avenue, NW Washington, District of Columbia 20001 United States
• Name: T. Morris
• Phone: 202-879-0496
• Email: [email protected]