The Community Outreach Program Coordinator is responsible for the development, planning, coordination, implementation, and oversight for the enterprise facility wide Outreach Program for the Miami VA Healthcare System. This includes education and outreach activities for Veterans located within the three-county Miami VA Healthcare System catchment area.

Duties

Designs and participates in medical center recruitment efforts with the goal of increasing the number of unique Veterans each year. Conducts medical center geographical analysis of potential sites for recruitment activities and tailors outreach efforts in accordance with the specific location. Closely collaborates with stakeholders to identify' veteran market penetration rates to target outreach activities in areas where there are veterans who are not enrolled to receive services at the Miami VA Healthcare System. Responsible for managing the budget related to outreach activities and overtime associated with attending these activities. Speaks at various community engagements to inform the public of Veterans' entitlement to VA health care and registers new patients in the system. Coordinates with Public Affairs Officer, Medical Media Chief, and outside entities to arrange advertising and marketing efforts. Recommends improvements in our provision of service to Veterans in the community based on observations and feedback received from Veterans and community partners. Work Schedule: Mon - Fri 8:00 to 4:30pm Virtual: This is not a virtual position. Position Description/PD#: Program Specialist/PD546-07700-O Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/04/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of military service and procedures sufficient to explain basic entitlements, programs, and services to Military, Reserve, and National Guard personnel, with special emphasis on GWOT, Operation Enduring Freedom, and Operation Iraqi Freedom veterans. Knowledge applicable to a wide range of duties involving oral and written communication principles, practices, techniques, and methods; analytical methods; and interpersonal relations practices. Skill in applying such knowledge in the modification of standard methods and adaptation of approaches in developing new information materials aimed at enhancing the understanding of groups or individuals of the significant issues of the Department's outreach program. Knowledge and skill to explain significant issues to generally responsive groups or individuals interested in the Department's outreach program. Knowledge of and skill in applying analytical and evaluative methods and techniques to issues or studies concerning the efficiency and effectiveness of the outreach program. The incumbent functions independently within the framework of established laws, guidelines, and objectives of the Readjustment counseling Program and professional standards of practice. Incumbent uses a variety of established policies and procedures, which provide overall direction. However, due to the nature of the position and the fact that local conditions will vary considerably, the incumbent will be responsible for developing procedures as situations require. The incumbent must use good judgment in choosing, interpreting, researching, or adapting the appropriate guideline to specific issues or subjects studied. The purpose of the work is to establish outreach services; provide transitional assistance program briefings; develop and distribute outreach materials; work with local and regional media to alert newly returning service members and their families to Vet Center services and activities; provide training and information to VA staff; other federal agencies and community agencies regarding both Vet Center services and the GWOT experience; and evaluate the effectiveness of the outreach program. . OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond. You will be rated on the following Competencies for this position: Education and TrainingInformation ManagementManages and Organizes InformationOral CommunicationPlanning and Evaluating Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is sedentary and will consist mostly of sitting to do work. Outreach events may require some physical demands, including standing, walking, bending, crouching, stooping, reaching; lifting heavy items requires for outreach events, including boxes of literature for distribution or displays. Driving a government vehicle may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Bruce W Carter Department of Veterans Affairs Medical Center 1201 Northwest 16th Street Miami, FL 33125 US
• Name: Brianna Howard
• Phone: 615-983-3252
• Email: [email protected]