For more information on the Department of Justice and the United States Attorneys' Offices, visit www.justice.gov/usao/. As needed, additional positions may be filled using this announcement. Actual salary will be determined based on the location of selection. Salary Ranges: Columbia, SC: GS-13 $98,496 - 128,043 PA Washington DC: GS-13 $112,015 - 145,617

Duties

This position is located under Network Operations and Services (NOS) of the Office of the Chief Information Officer (OCIO), within the Executive Office for United States Attorneys (EOUSA). OCIO is responsible for all United States Attorneys' information technology (IT) operations throughout the 94 United States Attorney Offices (USAOs). This position will be located either Washington DC, or Columbia, SC. The NOS is established to provide engineering and management of the USAO enterprise LAN/WAN/WLAN, 24/7/365 operations, maintenance, monitoring, and Tier 2 Information Technology Service Desk capabilities to the United States Attorney's Virtual Office Network (USAVON) to deliver information anytime, anywhere, and in any manner needed by U.S. Attorney personnel. Duties include: - Serve as the NOS Information System Security Officer (ISSO) and the Quality Control (QC) Program Manager who is responsible for isolating and defining unprecedented conditions, resolving critical cybersecurity issues and defining and establishing a quality control program, guidelines, processes and procedures for the EOUSA OCIO organization. -Develop and establish a QC Plan including quality goals, criteria, assessment and validation methods by which tickets and quality service call recordings will be reviewed against for quality, accuracy and remediation. -Initiate, develop, implement, and evaluate the security programs of OCIO NOS program areas, including the implementation of security programs designed to anticipate, assess, and minimize system vulnerabilities such as intrusion detection or access authentication programs. - As the NOS Information System Security Officer (ISSO), serve as a principal contact for the coordination, implementation, and/or enforcement of information security policies. - Make recommendations for operational policies, procedures, and criteria for interfacing with program systems resources, and coordinates with other EOUSA or Departmental components on the development of information security systems and application policies, guidelines, standards, requirements, and procedures. - Conduct on-site and remote analyses of information systems standard security products and associated systems. - Develop systems security contingency plans, and disaster recovery procedures. - Manage testing and validation of the service desk to include services, infrastructure, processes, metrics, ticket resolution and closure rates and customer satisfaction based on business requirements. - Serve as a Contract Officer Technical Representative (COTR) and performs corresponding duties in compliance with the Federal Acquisition Regulation (FAR) and Departmental and EOUSA procurement guidance and policy.

Requirements

• You must be a United States Citizen or National.
• Initial appointment is conditioned upon a satisfactory pre-employment adjudication. This includes fingerprint, credit and tax checks, and drug testing. Continued employment is subject to a favorable adjudication of a background investigation
• You must be registered for Selective Service, if applicable.
• If selected, you may be required to complete a one year probationary period.
• You must meet all qualification requirements upon the closing date of this announcement.

Qualifications

GS-13: Applicants must have at least one full year of specialized experience equivalent to the GS-12 level in federal service evaluating security of installed and proposed IT systems for compliance with cybersecurity requirements; ensuring the integrity, and availability of systems, networks, and data through the implementation of information systems security programs and policies; reviewing new systems, networks, and software designs for potential security risks; and resolving integration issues related to the implementation of new systems with the existing infrastructure. Basic Requirement for All Applicants: Information Technology (IT)-related experience, obtained through paid or unpaid experience and/or completion of specific, intensive training, demonstrating each of the following competences: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Interagency Career Transition Assistance Plan (ICTAP)- The ICTAP provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1) this vacancy is within your ICTAP eligibility; 2) you apply under the instructions in this announcement; and 3) you are found eligible and qualified for this vacancy. To be eligible and qualified, you must satisfy all eligibility and qualification requirements for the vacant position as outlined in this announcement. You must provide proof of eligibility to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form. Additional information about ICTAP eligibility is at: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Career Transition Assistance Plan (CTAP)-The CTAP provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies. If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found eligible and qualified for this vacancy. To be eligible and qualified, you must satisfy all eligibility and qualification requirements for the vacant position as outlined in this announcement. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is at: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Education

This job does not have an education qualification requirement.

Contacts

• Address Office of the Chief Information Officer 175 N Street, NE Washington, DC 20002 US
• Name: Coleene Rychalski
• Phone: 202-252-5391
• Email: [email protected]