PUERTO RICO NATIONAL GUARD ARMY TECHNICIAN VACANCY ANNOUNCEMENT COLA: 2.81% Duty Location: JFHQ-PR, G6, Fort Buchanan, PR

Duties

This position require military membership in the Puerto Rico Army National Guard (PRARNG) Selected applicant(s) will be required to complete an online Onboarding process.

Requirements

• NATIONAL GUARD MEMBERSHIP IS REQUIRED. If you are not sure you are eligible for military membership, please contact a National Guard recruiter prior to applying for this position.
• This is an excepted service position that requires membership in a compatible military assignment in the employing state's National Guard, required prior to the effective date of placement.
• Selectee will be required to wear the military uniform.
• Acceptance of an excepted service position constitutes concurrence with these requirements as a condition of employment.
• Applicants who are not currently a member of the National Guard must be eligible for immediate membership and employment in the National Guard in the military grade listed in this announcement.
• Males born after 31 December 1959 must be registered for Selective Service.
• Federal employment suitability as determined by a background investigation.
• May be required to successfully complete a probationary period.
• Continued employment in this position is contingent upon satisfactory completion of the mandatory training specifically identified for the position.
• Continued employment in this position is contingent upon successful completion of the physical examination and periodic medical evaluation thereafter.
• Loss of military membership will result in immediate loss of your full-time military technician position.
• Must be able to obtain and maintain the Government Travel Credit Card (GTC) as a condition of employment.
• Must possess a valid PR State driver’s license to operate government motor vehicle in accordance with Service specific Vehicle Operations Directives.
• Must complete appropriate training and obtain required certifications IAW DoDI 8140, DOD 8570.01M or applicable governing document(s) for Cyber workforce as an IA Management Level II within 6 months of employment pending training seat availability.
• Must have and maintain a SECRET clearance within one year of employment.
• This position is covered by the Domestic Violence Misdemeanor Amendment (30 Sep 96) of the Gun Control Act (Lautenberg Amendment) of 1968. An individual convicted of a qualifying crime of domestic violence may not perform the duties of this position.

Qualifications

IMPORTANT INFORMATION: This position requires military membership in the Puerto Rico Army National Guard (PRARNG). If you are not a military member of the PRARNG (i.e., Airman, civilian, active-duty Soldier, prior service, guard member from another state, reservist, IRR, State Guard, etc.), you must contact the Recruiting and Retention (R&R) Office at (787) 289-1400 extension 2015 or 2008 and request the PRARNG Military Basic Requirements (MBR) Certification. If the MBR certification is not submitted, or you do not meet the requirements to be a member of the PRARNG, your application will not be screened. AREA OF CONSIDERATION: HRO MUST process and clear the Department of Defense (DoD), Priority Placement Program (PPP), prior to advertising all internal and external job vacancies and promotion announcements. Area 1 = All permanent Officers, Warrant Officers and Enlisted members employees (NG T32/NG T5) within Puerto Rico Army National Guard. Area 2 = All indefinite Officers, Warrant Officers and Enlisted members employees (NG T32/NG T5) within Puerto Rico Army National Guard. Area 3 = Officers, Warrant Officers and Enlisted members of the Puerto Rico Army National Guard. Area 4 = Officers, Warrant Officers and Enlisted members Prior (former) members of the Puerto Rico Army National Guard. Area 6 = Applicants who meet all requirements to become Enlisted member of the Puerto Rico Army National Guard. (If the MBR certification is not submitted, your application will not be screened.) First round consideration will be given to Area 1 Candidates. (All other Areas will be screened only in the event that there are no qualified or recommended Candidates). To prevent a grade inversion, military rank allowed for this position will be determined at the final evaluation of the vacancy announcement considering the military rank of the supervisor. Acceptance of any military technician position may cause the termination of entitlements and eligibility for all military bonuses and student loan repayments. For further information you must contact the appropriate military Education Office. DUTIES: As a SUPERVISORY IT SPECIALIST (CUSTOMER SUPPORT) (D2527000), GS-2210-12, you will supervise the customer support service desk section. Serves as a Supervisory Information Technology (IT) Specialist (CUSTSPT) responsible for the planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance and/or training, in response to customer requirements. As an IT Customer Support Specialist Supervisor, the incumbent is responsible for coordinating first and second tier technical support by all Service Desks under the direction of the J6 / G6 / CIO directorate and is also responsible for customer relationship building and problem resolution management. PHYSICAL DEMANDS: N/A WORKING ENVIRONMENT: N/A QUALIFICATIONS: You will lose consideration for the position if your application does not include all the information/documents requested on the vacancy announcement. The USAJOBS Resume must include a clear and detailed narrative description, in your own words, of how you met the required GENERAL and SPECIALIZED experience. Experiences copied from a position description, vacancy announcement or other reference material constitutes plagiarism and will disqualify you from the position. National Guard military (part-time) service is considered as full-time experience when evaluated against the qualification requirements. The applicant is credited with actual number of months the member has been in the National Guard provided such service is related to the position to be filled. GENERAL EXPERIENCE: Experience that demonstrated accomplishment of computer project assignments that required a wide range of knowledge of computer requirements and techniques pertinent to the position to be filled. This knowledge is generally demonstrated by assignments where the applicant analyzed a number of alternative approaches in the process of advising management concerning major aspects of ADP system design, such as what system interrelationships must be considered, or what operating mode, system software, and/ or equipment configuration is most appropriate for a given project. Experience in managing the function of the work to be performed. Experience which includes leading, directing and assigning work of personnel. SPECIALIZED EXPERIENCE: Applicant must possess more than TWELVE (12) months at the next lower (GS-11) level or the equivalent THIRTY-SIX (36) months of specialized experience performing or supervising duties such as establishing performance standards and evaluates employee performance; reviewing and recommending approval of candidates for promotions and recognition; reviewing and approving: working plans, priorities and schedules, setting broad objectives, monitoring subordinate employees' performance, reviewing accomplishments, and taking appropriate action of correction when deficiencies are noted; giving advice, counsels, or instructs individual employees, on both work and administrative matters; recommending and approving awards; hears and resolves group employee grievances or serious employee complaints; reviewing and making decisions on serious disciplinary actions involving employees and making decisions on work problems presented by subordinates; identifying and arranging for appropriate training and development opportunities; determining and approving training needs and establishes formal training plans; demonstrating a broad working knowledge of the organization's products, services and operations; operating Service Desk IT tools, technologies, and systems, ensuring the rigorous application of information security/information assurance policies, principles and practices; maintaining knowledge of expertise area through research, education, training, and on the job experiences; developing and managing customer service performance requirements; developing customer support policies, procedures and standards.

Education

SUBSTITUTION OF EDUCATION FOR SPECIALIZED EXPERIENCE:
A 4-year course of study leading to a bachelor's degree in a college university, technical or vocational school may be substituted at the rate of one academic year of study (30 semester's hours or 20 classroom hours of instruction per week) for 6 months of specialized experience.

One full year of graduate level education or superior academic achievement in a college university, technical or vocational school may be substituted at the rate of one academic year of study (30 semester's hours or 20 classroom hours of instruction per week) for 9 months of specialized experience.

A master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree in a college university, technical or vocational school may be substituted at the rate of one academic year of study (30 semester's hours or 20 classroom hours of instruction per week) for 24 months of specialized experience.

A Ph.D. or equivalent, or 3 years of progressively higher level graduate education leading to such a degree in a college university, technical or vocational school may be substituted at the rate of one academic year of study (30 semester's hours or 20 classroom hours of instruction per week) for 36 months of specialized experience.

Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

Copy of official/student transcripts showing conferred Degree must be included in order to receive credit for education. Unofficial transcripts from internet or with alterations will not be considered. To receive credit for education the information must be included in the education section of the Resume.

Contacts

• Address PR JFHQ G6 BLDG 552 Fort Buchanan, PR 00934 US
• Name: JOSE CAPO-HERNANDEZ
• Phone: 787-289-1400 X1489
• Email: [email protected]