The Veterans Health Administration (VHA) expands the provision of patient care beyond institutional settings, such as the Department of Veterans Affairs (VA) Hospital, by utilizing innovative telecommunication technologies to enhance care coordination and to proactively manage chronic pain to prevent healthcare crises.

Duties

Primary duties include (but are not limited to): Serves as the point of contact for administrative support and clerical support to support management and coordination of Primary Care Nursing (Home Telehealth) staff and programs. Responsible for ensuring accurate data collection, developing monthly reports and meeting deadlines. Knowledge of office operations and software programs such as word processing programs, Outlook, VISTA, Excel, Power Point, CPRS, VistA, Microsoft Teams, and web based application and tracking programs. Maintains a suspense/tracking database to ensure that all timed correspondence is action upon within the prescribed limits. Tracks service policies and Memoranda to proactively update prior to suspense dates. Serves as primary point of contact for patients, and medical center staff including PACT team members, VISN staff, community agencies, vendors, and others who contact the office for information, questions, and issues needing resolution. Maintain inventor of total equipment costs, and completing/compiling reports pertaining to these costs to the local and/or VISN office as requested. Assist in monitoring the budget for the Home Telehealth program and equipment, as well as, compiling and submitting various budget reports to local offices as requested. VA offers a comprehensive total rewards package: HR Specialist Total Rewards Work Schedule: 7:30am-4:00pm Monday through Friday Virtual: This is not a virtual position. Position Description/PD#: Program Support Asst (Office Automation)/PD10831A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/29/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Uses computers, software applications, databases, and automated systems to accomplish work; Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); Makes clear and convincing presentations, listens to others, attends to nonverbal cues, and responds appropriately; Knowledge of the value of collected information and the methods of sharing that information throughout an organization; Works and communicates with clients and customers (e.g. any individuals who use or receive the services or products that your work unit provides, including individuals who work in your agency or in other agencies or organizations outside the Government to satisfy their expectations. Committed to quality services; Develops new insights into situations and applies innovative solutions to make organizational improvements; designs and implements new or cutting-edge programs/processes Identifies and analyzes problems; uses sound reasoning to arrive at conclusions; finds alternative solutions to complex problems; distinguishes between relevant and irrelevant information to make logical judgments; Anticipates and meets the needs of clients' achieves quality end-products; is committed to improving services. You will be rated on the following Competencies for this position: Client OrientationCommunicationComputer SkillsCreative ThinkingCustomer Service (Clerical/Technical)Knowledge ManagementProblem Solving Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is partly sedentary, but walking to all parts of the work location or \.1edical Center is required since the incumbent will be working with a variety of clinical and administrative services. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address CW Bill Young Department of Veterans Affairs Medical Center 10000 Bay Pines Boulevard Bay Pines, FL 33744 US
• Name: Rebecca Bretzer
• Phone: 407-319-3059
• Email: [email protected]