The Connected Health Technician serves as facility champion, leads facility teams to support existing and future Veteran communication initiatives,and coordinates local implementation, training, communications, outreach of these modalities. In the absence of the Connected Health Coordinator, a Connected Health Technician can assume these responsibilities.

Duties

Duties for this position include but are not limited to: Establishes, develops, and implements, at the direction or in conjunction with the Connected Health Coordinator, local My HealtheVet-related goals, strategies to meet goals, identifies responsible parties, tracks progress, including monitoring goals/activity status, and assists in the development of reports status/progress to medical center management. Ensures accountability via written communication as it relates to MHV as each of these communication skills contributes importantly to the way VHA communicates with Veterans, Congress, our dedicated volunteers, the public and employees. Identifies problems and applying analytical techniques for the purpose of resolving issues. Assists the Connected Health Coordinator to lead the facility's efforts to integrate My HealtheVet and Secure Messaging among healthcare providers and patients. Manages multiple projects by planning and organizing activities for all Connected Health modalities. Proposes, develops, and implements strategic plans and objectives for the enhancement, maintenance, and future advancement of operations for the Connected Health program. Assists the Connected Health Coordinator in developing presentations and then deliver presentations to all levels of the VAMC/HCS, service organizations, and veterans, family members and caregivers. Presentations are designed to inform the audience about all Connected Health offerings: MHV Program, products, and capabilities, VA Apps and Annie Self Management program. Work Schedule: Monday - Friday 8:00am - 4:30pm Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD23455A Bargaining Unit Status: yes/ AFGE Financial Disclosure Report: Not required The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-bein

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/29/2023. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: performing a variety of administrative duties (such as timekeeping, maintaining calendars, coordinating travel); collecting data to develop information to be presented or included in reports; utilizing various software systems to input data; and analyzing clinical, financial, and/or personnel data to prepare regular reports. You will be rated on the following Competencies for this position: Communications and MediaCustomer ServiceProblem SolvingTelecommunications Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is primarily sedentary, but may require periods of standing during presentations, briefings, speeches, health fair activities, etc., although some slight physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Fargo VA Medical Center 2101 Elm Street Fargo, ND 58102 US
• Name: Meghan Brooks
• Phone: 515-699-5999 X23402
• Email: [email protected]