The Medical Administrative Assistant (AOD) works in the Health Administrative Services (HAS) at the Fargo VA HCS (FVAHCS) and reports directly to the Supervisor, Member Services. DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation.

Duties

Duties include, but are not limited to: Serve as the principle representative of the FVAHCS Director and Health Administration staff during the weekends, holiday, evening and night (WHEN) hours. Manage external communications with Veterans, Stakeholders, and Non-VA clinical and administrative inquiries. Adhere to Release of Information and attendant Privacy policy laws, regulations, and policies. Maintain daily log of events. Utilize multiple data tracking and medical records software programs in daily tasks. Complete daily gain and loss report and appointment workload report. Manage Medical Center Codes and Emergency Operations responses. Manage Veteran lodging and transportation benefits. Coordinate patient transfers into and out of the Medical Center. Work Schedule: WHEN hours - Weekends, Holidays, Evening and Nights Position Description Title/PD#: Medical Administrative Assistant (AOD)/PD40045A Bargaining Unit: Yes, AFGE 1272 The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-07 grade level: One year of specialized experience (equivalent to the GS-06 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: provide verbal and/or written communication serving as point of contact in support of a medical facility; maintaining medical records; receiving and routing telephone calls; gathering data to create reports; utilizing software programs to track patient data; analyzing and interpreting legal documents to ensure compliance with regulatory guidelines; coordinating patient transports. You will be rated on the following Competencies for this position:Administrative LawCommunicationsOrganizational AwarenessProblem Solving Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination. Working Environment: The work is normally performed in an office setting in or around the Emergency Department. The work area is adequately lighted, heated, cooled, and ventilated. The AOD routinely goes to other areas of the facility including offices, clinics, patient care unit, laboratory and morgue. The incumbent observes established safety standards and practices as defined in current policy. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution for the GS-07 level.

Contacts

• Address Fargo VA Medical Center 2101 Elm Street Fargo, ND 58102 US
• Name: Barbara Jones
• Phone: (651)405-5648
• Email: [email protected]