These position are located in Claremore, OK and Muskogee, OK serves under the Business Office service line. The Enrollment Outreach Specialist oversees outreach activities, education to active duty service members, Veterans, their families and enrolled Veterans treated at the facility and interactions with community partners to aide in educational and operational needs, providing information regarding the VAMC's policies and operations regarding VA healthcare enrollment.

Duties

Duties: Oversees outreach activities, education to active-duty service members, Veterans, their families, and enrolled Veterans treated at the facility. Interacts with community partners to aide in educational and operational needs, provides information regarding the EOVAHCS's policies and operations regarding VA healthcare enrollment. Participates in many outreach and training events within the community and VA system that aim to provide information on services available within the Medical Center and Communitybased Outpatient Clinics (CBOCs). Monitors progress of outreach efforts by keeping updated information, maintaining accurate files and notes, collecting, and responding to feedback and reporting progress and result of outreach efforts. Assists in distributing outreach materials including applications, brochures, fact sheets, web content, and other targeted information which highlights medical center services and locations. Maintains a functional relationship with the Outreach Coordinator, Public Affairs and the Strategic Capital/Revenue Investment Planning Team (SCRIPT) along with facility staff that provides care to service members and Veterans, including staff from Operation Enduring Freedom (OEF) /Operation Iraqi Freedom (OIF), Women Veterans, Healthcare for Homeless Veterans, Minority Outreach and Enrollment and Eligibility. Provides outreach educational services to Veteran Service Offices, universities and colleges and Veteran's groups, such as Veterans of Foreign Wars (VFW), Am Vets, Disabled American Veterans (DAV) and American Legion to name a few. Functions as a liaison for Veterans navigating the VA System and those community providers assisting with their care in the community. Maintain access to a VA laptop and provide on-site enrollment to Veterans at selected outreach events and may need to attend some evening and weekend events in which a change in tour will take place to meet outreach needs. Travel to the local CBOC's to provide enrollment services and submit VHIC cards for eligible veterans. Reviewing of report, records and statistical computations for accuracy and propriety. Serves as expert benefit advisor to HAS Leadership and supports the management information components of all health eligibility related programs. Responsible for applying an extensive body of rules and regulations relative to Veterans Eligibility for VA healthcare benefits, assisting families with a Veteran's death, burial and explanation of death benefits. Responsible for entering demographic, insurance, and income information, into the Vista and Enrollment System. Provides administrative support and collaborates with inpatient staffing personnel such as Physicians, Physician's Assistants, Nurses, Advanced Registered Nurse Practitioners, Dietitians, Social Workers, and other administrative and professional staff throughout AAVAMC area transitioning patients identified as ineligible for VA patient care. Responsible for managing and tracking Other Than Honorable Discharge adjudications. Serves as a point of contact for Special Focus: Expanded Access for Emergent Mental Health Services for Former Service members which requires the HBA to assist in determining entitlement of Presumptive eligibility for Psychosis and Other Mental Illness, Tentative eligibility and VA's Humanitarian care authority for Ineligible Former Service members. Assists the Military Sexual Trauma Coordinator in determining eligibility for Mental Health Services for ineligible veterans with and Other Than Honorable Discharge by submitting VA Form 20-0896 on behalf of the Veteran to the VA Regional Office. Serves as the POC for all official names changes of patients, gathering legal documentation and signed requests to route up to the PO for approval and implementation. Involved in an extremely complex blend of computing technology, medical information, communication skills and leadership qualities in a rapidly changing environment. Knowledge of the priorities, commitments and goals for HAS - Ambulatory Care & Processing Section, as it relates to veteran's health benefits and the Medical Center's operating principles to meet this facility's needs as they relate to annual goals. Responsible for updating the Date of Death in a Patients File. He/she must request and obtain a Death Certificate and or verification from other government database before entering the DOD into the patient file. Possess skills in establishing and maintaining effective working relationships with patients, relatives, and hospital staff. Work Schedule: Monday - Friday (8:00 am - 4:30 pm) Telework: Not authorized Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (Enrollment Outreach Specialist)/PD141290 and PD147290 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/23/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of the VA missions and functions including programs, policies, and procedures; Possesses the ability to work with a variety of internal and external customers providing exceptional customer service; Provides education materials to the community regarding VA Healthcare services and benefits; Effectively expresses information to multiple audiences through oral and written communications; Possesses computer skills and knowledge of software applications, databases, and automated systems. You will be rated on the following Competencies for this position: CommunicationsComputer SkillsCustomer ServiceInterpersonal SkillsOrganizational AwarenessOrganizational Performance Analysis Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: This is primarily a sedentary position, but the work requires some walking, bending, stooping and carrying of light objects such as manuals, documents, etc. Concentration and sustained performance under prolonged stress is required because of the time factors involved in completion of work assignments within deadlines. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Jack C Montgomery VA Medical Center 1011 Honor Heights Drive Muskogee, OK 74401 US
• Name: Kagen Harris
• Phone: 303-202-8632
• Email: [email protected]