The employee works under the supervision of the Member Services Supervisor and works directly with the Social Workers, Health Care Providers, Medical Administration support staff and Veterans directly. The Beneficiary Travel (BT) section provides support to the entire Fargo VA Health Care System to include the associated Community Based Outpatient Clinics and approved Non-VA care episodes.

Duties

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being. Major Duties listed but not limited to: Determines eligibility of applicants for travel pay, the method of payment (mileage versus common carrier rate), computes final entitlement considering deductible, whether veteran had a scheduled appointment or is a walk in, issues vouchers, directs applicants to the Agent Cashier Verifies residence to confirm if veteran is being treated at the closes facility that can provide the type of care Determines administrative eligibility for special transportation, ensures medical need criteria is met Receives telephone requests for transportation as well as requests from inpatient wards and outpatient clinics, schedules them with special mode vendors Maintains daily contact with vendors Facilitates travel from alternative sources as needed (i.e scheduling departure on an alternative van for a patient who has missed the scheduled volunteer van, contracted vendor is unable to provide transport, etc.) Coordinates transportation for escorts and attendant with veteran transportation, and maintains log for each type of transportation and vendor Manages inquires regarding travel pay, special transportation and related beneficiary travel unit procedures listens and interprets concern or question, researches responses, and follows through with answers to the requesting party Manages bills of collection for beneficiary travel over payments Work Schedule: Monday - Friday, 7:30am - 4:00pm (work hours may be further discussed during interview) Telework: Not available Virtual: This is not a virtual position. Position Description Title/PD#: Program Support Assistant-Beneficiary Travel Clerk/PD40130A Relocation/Recruitment Incentives: Not authorized Financial Disclosure Report: Not required Bargaining Unit Position: Yes, covered AFGE DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. You may qualify based on your experience as described below: GS-06 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes but is not limited to: Proficient in use of Microsoft Office applications, Excel, Access, Word, Power Point and Outlook; knowledge of eligibility and beneficiary travel program; experience with budget procedures for beneficiary travel programs to include audit and voucher payments. You will be rated on the following Competencies for this position: Administrative LawClericalCommunicationsComputer SkillsInterpersonal Skills Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: : You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Fargo VA Medical Center 2101 Elm Street Fargo, ND 58102 US
• Name: Terry Brassard
• Phone: (970) 263-5097
• Email: [email protected]