The Incumbent will serve as a Management and Program Assistant within the Mental Health Service and will be assigned to the Chief of Mental Health, Administrative Officer, and/or a Mental Health Section Chief. Cross coverage will be required based on the needs of the service. The incumbent will report directly to one of the above Management Officials with supervision matrixed to the Administrative Officer.

Duties

Duties include, but are not limited to the following: On occasion, the Management and Program Assistant may be required to assist with scheduling mental health appointments. The Management and Program Assistant may be required to provide administrative support in the clinical programs in the absence of the Program Support Assistant. Each Management and Program Assistant will serve as an ADPAC and support the staff in his or her designated area. Will complete miscellaneous administrative functions as assigned by the supervisor. Manage and submit all clinic profiles requests for the providers in his/her assigned section. Will use all available data warehouses and dashboards to monitor and report clinic utilization, no show rates, and missed opportunities to the mental health leadership team. The Incumbent will assist the Section Chief in setting productivity targets for the providers in his or her section. Assigns and oversees duties of temporary clerical assistants and work-study students. The incumbent will ensure all clinic practice management functions in his/her assigned area adheres to local, VISN, and VACO policies and procedures. Responsible for accumulating information, data analysis and planning necessary for administrative recommendations and/or decisions to implement efficient section management and resolving section problems. coordinate all actions pertaining to the VA Central Office Mental Health Hiring Initiative. Will serve as the liaison for professional and administrative activities to all other sections of the Mental Health Service and to the medical center, appropriate personnel in VHA Headquarters, other VAMC's, academic institutions, and community agencies for professional psychiatry training, practice standards, and psychiatry research. Maintains the calendar for the Section Chief and arranges non-patient appointment and meetings, including the coordination and distribution of; on-call, teaching rounds, and grand rounds schedules. Assumes all time and leave reports are submitted on time for the service, to include interns/fellows. Work Schedule: Monday-Friday 8:00AM-4:30PM Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Management & Program Assistant (Analysis/OA)- Mental Health Service/PD50336A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/25/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Collecting and monitoring data, conducting program reviews and analyses, reviewing and preparing various reports, identifying existing or potential problem areas and recommending corrective action, scheduling appointments, understanding basic human resources processes, understanding budgetary guidelines, addressing minor technical issues with computer hardware and software, working knowledge of Microsoft Office Suite computer programs. You will be rated on the following Competencies for this position: Computer SkillsCustomer Service (Clerical/Technical)Planning and Evaluating Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, requiring sitting, standing, walking, bending, and carrying light objects. The position demands periods of intense concentration and the ability to maintain self­ control in difficult situations. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Memphis VA Medical Center 1030 Jefferson Avenue Memphis, TN 38104 US
• Name: Toni Mason
• Phone: 901-752-9501
• Email: [email protected]