This purpose of this position is to serve as the Eligibility Assistant in the Health Benefits Unit of the Medical Administration Service at the West Palm Beach VA Medical Center.

Duties

Duties include but are not limited to: Coordinates with appropriate services based on Veteran eligibility for care. Establishes and maintains an effective working relationship with patients and family members. Responds to inquiries from Veterans, their family members, medical center staff and other internal/external agencies regarding healthcare and eligibility. Interprets computer generated reports and data processing capabilities. Contact influence the public image of the facility and the agency. Working knowledge of the laws and regulations pertaining to eligibility and entitlement for benefits. Work Schedule: Monday - Friday 8:00am to 4:30pm Telework: Not Authorized Virtual: This is not a virtual position. Position Description/PD#: Patient Services Assistant (OA)/PD01180A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/28/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. **Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Specialized experience includes but not limited to: Determines eligibility/entitlement for benefits using various methods including income assessments, military documents, awards etc. Responds to inquiries from Veterans, their family members, medical center staff and other internal/external agencies regarding healthcare and eligibility. Advises Veterans of their entitlement of various medical benefits and co-payments requirements. Inputs data from patient interview for healthcare eligibility into computer database. Experience scheduling Veterans for medical appointments. Note: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Verbiage displayed on your resume or application must contain your own words. You may refer to the specialized experience located within the vacancy announcement, to assist with describing work experiences; however, resumes or applications received that copied verbatim from the announcement will be evaluated and may be reviewed as falsifying your experience or application. You will be rated on the following Competencies for this position: CommunicationsComputer SkillsCuttingStandards Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is mostly sedentary; however, there will be periods of walking, bending and lifting. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.


Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address West Palm Beach VA Medical Center 7305 North Military Trail West Palm Beach, FL 33410 US
• Name: Michael Markham
• Phone: 254-661-3448
• Email: [email protected]