The United States Department of Agriculture (USDA) Digital Services Center (DSC) Director position is an entrepreneurial, business leader responsible for growing and leading the adoption and operation of enterprise software-as-a-service (SaaS) platforms at USDA including, but not limited to: Salesforce, ServiceNow, Atlassian Suite, and AgLearn. The DSC Director will work with OCIO and USDA mission areas (customers) to establish and manage annual business goals for these services.

Duties

Manages workload of project team and resources and sets program priorities in alignment a defined framework and strategy. Partners with stakeholders, colleagues, project leads, directors, and internal and external customers. Collaborates with staff at the executive, senior advisor, and political appointee level. Provides sound technical advice, leadership, and direction on all system analysis, customer experience, and design-related issues for the betterment of the customer. Oversees the project scope, approach, and appropriate financial and personnel resources, and monitors overall development and performance of IT projects. Serves as immediate supervisor of a highly technical program and employees involving the development of major IT aspects of key agency and programs with national significance.

Requirements

• You must be a US Citizen or US National.
• Males born after 12/31/1959 must be Selective Service registered or exempt.
• Subject to satisfactory adjudication of background investigation and/or fingerprint check. If selected you will be sent instructions on obtaining fingerprints. Please note we are not able to reimburse any fees incurred for fingerprints.
• Successful completion of one-year probationary period, unless previously served.
• Subject to one-year supervisory/managerial probationary period unless prior service is creditable. New USDA supervisors must successfully complete all components of the required training program before the end of their probationary period.
• Direct Deposit: Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
• Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit E-Verify at https://www.e-verify.gov/.

Qualifications

Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement. BASIC REQUIREMENTS: Must have information technology related experience that demonstrates possession of each of the four required competencies. ATTENTION TO DETAIL: I am thorough when performing work and conscientious about attending to detail. CUSTOMER SERVICE: I work with clients and customers (that is, any individuals who use or receive the services or products that my work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; I know about available products and services; I am committed to providing quality products and services. ORAL COMMUNICATION: I express information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); I make clear and convincing oral presentations; I listen to others, attend to nonverbal cues, and respond appropriately. PROBLEM SOLVING: I identify problems; determine accuracy and relevance of information; use sound judgment to generate and evaluate alternatives and make recommendations. (Note: This experience must be demonstrated on your resume/supporting documents.) In addition to meeting one of the Basic Requirements listed above, applicants must meet the following Minimum Qualifications Requirement in order to be considered: MINIMUM QUALIFICATIONS: To be considered minimally qualified for this position, you must demonstrate that you have the required specialized experience and/or education for the respective grade level(s) in which you are applying: GS-15: Must possess one (1) year of specialized experience equivalent to at least the GS-14 level; or its non- Federal equivalent that included experience: leading fee-for-service teams supporting Software as a Service (SaaS) platforms (primary examples include Salesforce.com, ServiceNow, Atlassian, Knowledge Management), and Intelligent Automation (robotic process automation, artificial intelligence, and machine learning) development. 2) analyzing a broad IT marketplace/customer environment and use that information to create IT services to meet the customer's business requirements. 3) developing strategy and business plans (revenue, resource, contractor strategy, expense plan) to support a multi-year, $150 million per year program; and serving as a business general manager overseeing all parts of SaaS Provider strategy, operations, and financial execution. (Your resume must CLEARLY demonstrate this experience.) IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s). Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The OPM Qualification Standards for this position can be found at: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series

Education

There is no education that is qualifying at this grade level.

Contacts

• Address
• Name: Tyler Walls
• Phone: 8164265706
• Email: [email protected]