This Full-time position is at the Tennessee Valley Veterans Health Care System and the incumbent will serve as the Program Support Assistant to the Chief of Social Work Service (SWS) and will also provide administrative and clerical support, for the Community Based Care Programs that fall under the direct control of Social Work Service.

Duties

INTRODUCTION The incumbent serves as the Program Support Assistant to the Veterans Integrated Service Network 9 (VISN 9) of the Veterans Health Administration. The Department of Veterans Affairs (VA) MidSouth Healthcare Network (VISN 9) is an integrated health care delivery system comprised of five complexity Level-1 Joint Commission accredited medical centers, fifty Community Based Outpatient Clinic, and three Community Living Centers that serve more than 365,000 enrolled Veterans residing in Kentucky, Tennessee, and parts of Indiana, Virginia, Georgia, Arkansas, and Mississippi. VISN 9 delivers health care services through a network of community-based and home care services, linked access points, medical centers and clinics. VISN programs are coordinated with those of other VISNs located throughout the county. A Headquarters in Washington, DC, provides policy development and support to VISN operations. Staff assistants acts as liaison and handles communication with many individuals, organizations and groups to assure coordination of services and ongoing communication with key internal and external stakeholders. Interface is also provided with consumers, academic affiliations, Veterans service organizations, Headquarters staff offices, Congressional members, Veterans Affairs committee staff and others influencing, or influenced by, the VISN. MAJOR DUTIES AND RESPONSIBILITIES Serves as Program Support Assistant to the Chief of Social Work, Tennessee Valley Veterans Health Care System and provides administrative and clerical support to the Service Chief. The Social Work Program Support Assistant, also is responsible to the Administrative Officer, and other staff within the Service and it's CBOC program. Incumbent provides a wide range of administrative support and performs the full range of routine assignments, with a high level of independence, significant independent judgement and minimal supervision. Based on knowledge of the Leadership member's views, preferences, and policies, provides accurate and timely advice on procedures, reports, requirements, and other matters necessary to implement the office policies, directives, and instructions. Receives, screens and manages office calls, email, visitors, and correspondence. Incumbent may serve as Primary or alternate Timekeeper. When necessary, incumbent declines invitations to meetings, etc., arranges for representation by a subordinate and also attends routine meetings, as required. Reviews incoming correspondence, determines necessary action, routes and tracks items, and follows up on requests that can be handled personally. Brings significant items to the Leadership member's attention, from verbal or written instructions composes letters or memos for the supervisor or other appropriate signature. Screens publications, directives, and periodicals; and brings issues of significance to the Leadership member's attention. Reviews all outgoing correspondence, documents, and reports and corrects them to ensure proper format, grammar, and conformance with established policy. Exercises judgment to serve as a buffer and liaison between the Leadership member and other personnel based on written and unwritten office policy and practices. Conducts substantive review of all correspondence for the signature or concurrence of the Leadership member. Ensures that the style and tone is that is preferred by the Leadership member and all issues have been covered appropriately. Work Schedule: Monday-Friday 8:00am-4:30pm Virtual: This is not a virtual position. This is not a virtual position. Position Description/PD#: Program Support Asst (OA)/PD078310 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/02/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. You will be rated on the following Competencies for this position: Customer ServiceInterpersonal SkillsReadingReasoning (Clerical/Technical)Writing Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Tennessee Valley HCS - Nashville 1310 24th Avenue South Nashville, TN 37212 US
• Name: Tramika Wyatt
• Phone: 6156952254
• Email: [email protected]