Who May Be Considered: U.S. Citizens View common definitions of terms found in this announcement.

Duties

Typical work assignments include: Executing administrative requirements, instructions, procedures, and related issues affecting administrative operations, Assisting and training staff in completing office processes in compliance with policy. Assisting in the development and implementation of changes and improvements. Conducting special studies or research projects. Preparing information for measuring accomplishments and assists in gathering metrics for reports and other evaluation products Provides guidance and advice concerning administrative policies and management and organizational theories.

Requirements

Qualifications

You qualify for the GS-09 grade level, if you have: EXPERIENCE: At least one (1) year of specialized experience at the GS-07 grade level (or equivalent) performing the following duties: 1)Assisting in the execution of administrative requirements, instructions, procedures, and related issues affecting administrative operations, such as travel, fleet, purchasing, asset management, time and attendance, records management, supplies, and support to identify problems, any corrective action needed, or improve internal administrative effectiveness, support, and working relationships; 2) Assisting in the utilization of qualitative and quantitative analytical techniques in performing tasks that may include the following: literature search, work measurement, task analysis and job structuring, productivity charting, workload ratio analyses, and the development and administration of questionnaires; and 3)Compiling data to prepare and finalize reports and track monetary spending. OR EDUCATION: A. Master's or equivalent graduate degree from an accredited institution that included major study in a field that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. OR B. Two (2) full years of progressively higher-level graduate education leading to a master's degree from an accredited institution that included major study in the field of study described in statement "A" above. OR C. LL.B. (Bachelor of Laws) or J.D. (Juris Doctor) degree, if related OR COMBINATION OF EXPERIENCE AND EDUCATION: To combine education and experience, determine your total qualifying experience as a percentage by dividing your total months of qualifying experience by 12. Then determine your education as a percentage by dividing the total number of completed graduate education beyond the first year (total graduate education minus 18 semester hours or 27 quarter hours) by 18 semester hours or 27 quarter hours. Finally, add the two percentages. The total percentage must equal at least 100% to qualify at this grade level. You qualify for the GS-11 grade level, if you have: EXPERIENCE: At least one (1) year of specialized experience at the GS-09 grade level (or equivalent) performing the following duties: 1) Assessing program development or execution and improving organizational effectiveness and efficiency of administrative support or program operations; 2) Assessing complex projects and studies that encompass the analysis and evaluation of the distribution of work among positions, organizations, and the appropriate staffing levels; and 3)Assisting in the development of strategic and operations plans. OR EDUCATION: A. Ph.D. or equivalent doctoral degree from an accredited institution that included major study in a field that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. OR B. Three (3) full years of progressively higher-level graduate education leading to such a degree from an accredited institution that included major study in the field of study described in statement "A" above. OR C. LL.M. (Master of Laws) degree, if related OR COMBINATION OF EXPERIENCE AND EDUCATION: To combine education and experience, determine your total qualifying experience as a percentage by dividing your total months of qualifying experience by 12. Then determine your education as a percentage by dividing the total number of completed graduate education beyond the second year (total graduate education minus 36 semester hours or 54 quarter hours) by 18 semester hours or 27 quarter hours. Finally, add the two percentages. The total percentage must equal at least 100% to qualify at this grade level. You qualify for the GS-12 grade level, if you have: EXPERIENCE: At least one (1) year of specialized experience at the GS-11 grade level (or equivalent) performing the following duties: 1)Applying analytical and evaluative methods and techniques to measure complex administrative program operations; 2) Providing technical expertise in the development, adaptation, and application of performance measurement criteria; 3) Assisting in developing, organizing, and implementing changes and improvements in accordance with sound administrative practice and requirements; 4) Training staff in completing office processes in compliance with policy; and 5) Presenting management recommendations and negotiating solutions to disputed problems. NOTE: Your resume must support your responses to the online questionnaire, the qualification and time-in-grade requirements. Failure to do so will result in an ineligible rating. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. All qualification requirements must be met by the closing date of this announcement.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted at the GS-12 grade level.

GS-9 & GS-11 Grade Levels: For positions with an education requirement, or if you are qualifying for a position by substituting education or training for experience, you MUST submit a copy of your transcripts or equivalent. Unofficial transcripts will be accepted that includes your name, the name of the educational institution, course title(s), number of credits, grade, and date of completion. An official transcript will be required if you are selected.

Education must be from an accredited institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Foreign Education: Education completed in foreign colleges or universities may be used to meet the qualification requirements. You must show the education credentials have been evaluated by a private U.S. organization that specializes in interpretation of foreign educational credentials and such education has been deemed equivalent to that gained in an accredited U.S. education program. It is your responsibility to provide such evidence with your application. See Recognition of Foreign Qualifications for more information.

Contacts

• Address Cybersecurity and Infrastructure Security Agency 1616 N. Fort Myer Dr. CISA-FMD Stop 0380 Arlington, VA 20598-0380 US
• Name: Customer Care Center DEU HR
• Phone: 317-212-0454
• Email: [email protected]