The position is located under the Health Administration Service (HAS) at VA Loma Linda Healthcare System (VALLHCS). The incumbent will report to the Beneficiary Travel Supervisor. The incumbent works closely with Chief Business Office (CBO), network, and facility leaders and staff to ensure the Beneficiary Travel, Special Mode Transportation, Fraud Prevention, Patient Funds, Ambulance billing, Review of CPRS Special Mode Transportation consults, bill of collect process programs.

Duties

Duties include but are not limited to: Responsible for accuracy and process Beneficiary Travel claims for reimbursing Veterans for travel to and from VA medical appointments. Review eligibility of each Veteran before finalizing Beneficiary Travel reimbursements. Attends to all details of voucher processing to prevent the processing of fraudulent claims. Research payments for reimbursement when requested by Veterans, Supervisor, or the Mobility Manager, coordinating with the Fiscal office when required. Prepare data processing report for daily batch review. Prepare and audit Beneficiary Travel voucher daily batch for errors. Transfer Beneficiary Travel voucher daily batch to Fiscal office. Compile and submit daily clerk report summarizing all vouchers processed, phone calls, and customer service interactions. Evaluate all aspects of fraud research and prevention in accordance with VA Policy. Respond to Veteran's complaints and concerns on pay out processes or amounts. Assist Veterans to enroll in electronic processing for direct deposit payments or debit card payments. Responds to phone calls regarding all questions for Beneficiary Travel payment. Audits beneficiary travel payments for appropriate determination of benefit eligibility, accuracy of payment amount and method of payment, potential fraudulence. Follow up to correct errors and inconsistencies, processes bill(s} of collection and reports findings to supervisor. Monitors beneficiary payment processing procedures and expenditures using beneficiary travel dashboard reports and data analytic tools. Assists in the planning, review and reporting of data/statistical results of program/projects studies. An understanding of the Beneficiary Travel fund control points, with an annual budget of over 11 million dollars. Help maintains accurate and current records of billings, reports, and funds with guidance from the Supervisor. Performs other duties as assigned. Work Schedule: Monday - Friday 8:00am - 4:30pm Telework: Not a Telework Position Virtual: This is not a virtual position. Position Description/PD#: PD13964A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required

Requirements

• You must be a U.S. Citizen to apply for this job
• Designated and/or random drug testing may be required
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/18/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Reviewing for accuracy and processing Beneficiary Travel claims for reimbursing Veterans for travel to and from VA medical appointments. Review eligibility of each Veteran before finalizing Beneficiary Travel reimbursements. Attends to all details of voucher processing to prevent the processing of fraudulent claims. Researching payments for reimbursement when requested by Veterans, Supervisor, or the Mobility Manager, coordinating with the Fiscal office when required. Preparing data processing report for daily batch review. Prepare and audit Beneficiary Travel voucher daily batch for errors. Transfer Beneficiary Travel voucher daily batch to Fiscal office. Compile and submit daily clerk report summarizing all vouchers processed, phone calls, and customer service interactions. Evaluate all aspects of fraud research and prevention in accordance with VA Policy. You will be rated on the following Competencies for this position: Attention to DetailCommunicationsCustomer Service (Clerical/Technical)Veteran and Customer Focus Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary with some light exertion related to walking to and from meetings, and lifting moderately heavy objects such as medical records or large payment files. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Jerry L Pettis Memorial Veterans Hospital 11201 Benton Street Loma Linda, CA 92357 US
• Name: Stephanie Bremmeyer
• Phone: 4802042873
• Email: [email protected]