About the position: This position will be assigned to the Lodging. This is a regular full time position with benefits.

Duties

Responsible for the efficient and economical operation of the Lodging Guest Reception, which includes both reservations and front desk operations. Accepts requests for reservations - group and individual, according to space availability. Orders and issues non-availability numbers when adequate quarters are not available and assigns eligible TDY travelers to commercial contract quarters. Registers and assigns rooms to guests, issues room keys, and may escort guests to rooms when called for. Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guests checkout statements. Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Maintains daily quarters occupancy and current checkout list; acts on special requests from guests for service; operates a telephone system for guest use; ensures the availability of information on local area dining, lodging, and tourism is available for guests; provides emergency notification for guests; ensures that personal belongings deposited by the guest, or found, are safeguarded; ensures a night audit is performed daily. Ensures cleanliness of lobby and reception area. Maintains the retail sales inventory comprised of sundry and beverage items available for patron purchase. As time permits, performs non-supervisory duties as Guest Service Representative in the lodging guest reception unit. Implements corrective actions within authority to resolve work problems. Recommends solutions to staffing problems, work operations, etc., as appropriate to other supervisors. Supports and explains management programs to subordinates. Plans, establishes and schedules leave; sets performance standards; selects the most suitable applicants for vacancies, determines performance ratings and training needs; and prepares and recommends disciplinary actions. Advises and counsels workers on how to improve their performance, and explains new work techniques. Investigates grievances and complaints; resolves them informally, notifying supervisors of those of sufficient importance or seriousness. Performs other related duties as assigned. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12121962

Requirements

• This position requires the incumbent to complete a background investigation with favorable results.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 09/22/2023 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Experience and demonstrated a mastery of front desk operations from either military or civilian hotel operation and the ability to build teams and work with others. Experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service. Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers. Ability to read, speak, and write English. Must meet state and legal age requirement for sale of alcoholic beverages. Supervisory experience in another lodging function such as housekeeping, logistics, etc., may be substituted for front desk experience. You will be evaluated on the basis of your level of competency in the following areas:

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Contacts

• Address JB Andrews Sustainment Services Flight 316 FSS/FSCN 1500 West Perimeter Road, Room 5300 Joint Base Andrews, MD 20762-5000 US
• Name: JB Andrews NAF HR Office
• Email: [email protected]