This position is located in the Defense Commissary Agency (DeCA) Headquarters (HQ), Sales, Marketing, & Logistics Group, Marketing Directorate. The Directorate is responsible for all marketing program resources related to patron awareness, branding, consumer advocacy, social media, marketing and business analytics.

Duties

Researches, analyzes, and creates social media content on multiple platforms using varying social media management tools to assess how effectively they convey information and the Director's Vision of DeCA. Provides premier customer service, patron product satisfaction, and increases the availability of the benefit. Utilizes multiple social media platform management tools to convey information and publicize the organization's mission. Researches, writes, and edits materials on a variety of established subjects for use on social media. Read the entire announcement before starting the application process.

Requirements

• Be a U.S. citizen or national. Applicants with a Permanent Resident Card are authorized to live and work in the U.S. but are not eligible for employment in positions requiring U.S. citizenship. If selected, proof of citizenship is required.
• Meet minimum age requirement. See the Additional Information section for more information.
• Males born after 12-31-1959 must be registered with or exempt from Selective Service.
• Appointment is subject to successful verification of identity and employment eligibility through E-Verify. Learn more about E-Verify, including your rights and responsibilities, at https://www.e-verify.gov/.
• Appointment is subject to a favorable suitability or fitness outcome, as determined by a completed background investigation. New federal employees will be fingerprinted.
• Be able to obtain and maintain clearance eligibility based on the appropriate background investigation.
• May be subject to a probationary/trial period.
• Have salary paid through direct deposit.
• Meet the physical requirements identified in the Qualifications section.

Qualifications

You must meet the Office of Personnel Management (OPM) qualifications for series 1101 and additional requirements by the announcement closing date. Your resume (and/or transcript if necessary) must clearly show that you have the qualifications described below. You can use experience, education, superior academic achievement, or a combination of experience and education to qualify. Experience: One (1) year of specialized experience equivalent to at least the GS-11 grade level or equivalent to at least GS-11 under other Federal service pay systems, private sector, or military. Examples of specialized experience include: Overseeing all aspects of digital campaigns including e-mail marketing, social media, web, SEO/SEM e-mail and display advertising. Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points. Ability to use Adobe Creative Cloud or similar software to create digital assets to include photos, videos, and animation for use in social media. You will receive credit for all relevant qualifying experience (paid and unpaid), including volunteer work done through National Service program (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Physical requirements: The work is primarily sedentary, although some slight physical effort may be required. As part of the online application process, you will respond to a series of questions designed to evaluate your level of experience in the position's competencies (knowledge, skills, abilities, and other characteristics). Communication and MediaCustomer ServiceMinimum Qualifications GS-12Qualitative/ Quantitative Analysis Overtime: Occasional Fair Labor Standards Act (FLSA): Exempt Bargaining Unit Status: Not Covered Obligated Position: No Those retired under CSRS or FERS considered: No. DoD criteria not met. Work environment: Work is typically performed in an adequately lighted and climate-controlled office. May require occasional travel. Recruitment/Relocation Incentives Offered: No Telework eligible: Yes Remote work eligible: No

Education

You may not use education to qualify.

Contacts

• Address DECA HQ 1300 Eisenhower Street Fort Gregg-Adams, VA 23801 US
• Name: DeCA HQ Servicing team
• Phone: 614-692-2331
• Email: [email protected]