DFC ranked a Best Places to Work in 2022. This position is part of the U.S. International Development Finance Corporation (DFC), Office of Information Technology. As a Supervisory IT Specialist (Director of Operations), you will serve as the supervisor over Information Technology (IT) Operations. This position supports and maintains DFC's networking/data center infrastructure and Customer Service Center.

Duties

As a Supervisory IT Specialist (Director of Operations), you will: Serve as the Supervisory IT Specialist over a staff of IT Specialists in the Office of Information Technology (OIT). Provide technical vision and architectural leadership over infrastructure, service desk, and operations practices in support of the organization's strategic plan in a secure, scalable, and performant manner. Define and manage a yearly operating budget including telecommunications/data, staff growth, Azure Cloud, Audio Visual and systems installations/repairs, network systems management/maintenance contracts with external Service Providers, and hardware/software/AV purchases. Develop policies and procedures to ensure information systems compliance, reliability, accessibility and to prevent and defend against unauthorized access to systems, networks, and data. Provide innovative and expert leadership diagnosing and resolving problems in response to customer reported incidents. Oversee the full lifecycle of client computing, including Office 365 portfolio and cloud-based applications. Maintain the support center infrastructure technologies. Lead infrastructure and service desk vendor contract management and implementing performance management practices. Please Note: This is not a Bargaining unit position.

Requirements

• Must be a U.S. Citizen or National
• Males born after 12-31-59 must be registered for Selective Service
• Must submit resume and supporting documents (See How To Apply)
• Suitability for Federal employment, as determined by a background investigation
• May be required to successfully complete a probationary period
• Selection may require completion of a one-year supervisory or managerial probationary period unless met during prior Federal service
• Within 30 days of your start date, you will be required to file a Confidential Financial Disclosure Report (OGE Form 450)
• Must be able to obtain and maintain a secret/top-secret security clearance

Qualifications

Applicants must meet all eligibility and qualification requirements no later than the closing date of this announcement. BASIC REQUIREMENT For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND ADDITIONAL REQUIREMENT In addition to the Basic Requirement listed above, you must meet the required specialized experience listed below. One year of specialized experience equivalent to the GS-14 grade level in the Federal service that demonstrates your experience in all of the following: (1) Experience managing an organization's Information Technology infrastructure and Support functions. (2) Supervisory experience managing and directing staff of technical subordinates in cross-functional teams or projects and influencing senior-level management and key stakeholders. (3) Cloud experience to include skills in planning, designing, engineering, architecture and implementing complex Information Technology solutions in the Microsoft Azure hybrid cloud environment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. This position is being advertised concurrently with vacancy announcement 23-OIT-ST-12120681-LW using Merit Promotion (MP) procedures. If interested, refer to that announcement to determine if you meet MP requirements and can apply to that announcement. NOTE: You must apply separately to each announcement in order to be considered under both. This announcement may be used to fill similar positions, if additional vacancies occur.

Education

This job does not have an education qualification requirement.

Contacts

• Address International Development Finance Corporation 1100 New York Ave. NW Washington, DC 20527 US
• Name: Laura Whitlock
• Email: [email protected]