There is one vacancy available in one of the following potential duty locations: Tucson, AZ This position is located at Office of the Chief Information Officer, Technical Support Division. This is not a remote position; you will be required to be in your duty station office per CEC telework policy.

Duties

As a/an IT Specialist, you will: Provide user support, some limited training, and troubleshooting on a variety of workstation, core software applications, certified hardware, and approve hardware accessory (e.g., peripherals, mobile devices, and external hard drives) issues. Perform workstation troubleshooting and may work with vendors (for contract or warranty repairs) to repair the system, or if out of warranty, work with the affected organization to procure a replacement system or parts. Perform server system administration and support including monitoring and restoring backups, Dynamic Host Configuration Protocol leases, manage user accounts through Active Directory on domain to include adding, removing, and moving user accounts. Provide technical oversight and direction to those working on all assigned projects. Assist with the development of procedures and documentation for software and systems support nationwide for use by IT Specialists.

Requirements

Qualifications

You must meet the following requirements by the closing date of this announcement. For the GS-12, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized for this position includes: - Completing computer project task assignments that were directly related to IT support, deployment and customer service requirements, AND - Analyzing alternative approaches to advise management regarding IT issues, problems and concerns, AND - Providing technical or task leadership with timely completion. In addition to specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Time-in-Grade: In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable: For the GS-12, you must have been at the GS-11level for 52 weeks. Time After Competitive Appointment: Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least three months in that appointment.

Contacts

• Address Technical Support Division Administrative Resource Center Parkersburg, WV 26101 US
• Name: Applicant Call Center
• Phone: 304-480-7300
• Email: [email protected]