You will serve as an IT SPECIALIST (CUSTSPT) in the NAVY SYSTEMS MANAGEMENT ACTIVITY. This position is in the excepted service and does not confer competitive status.

Duties

You will ensure customer's NMCI (Navy Marine Corps Intranet) Services requirements are accurately understood and documented to allow for proper analysis, review, and approval by the appropriate stakeholders. You will lead efforts to ensure validated operational requirements and priorities are defined, documented and communicated appropriately. You will set up workspaces with equipment to access Navy Marine Corps Intranet Services (to include desktop clients, monitors, video teleconference systems, peripherals, and mobile devices) ensuring equipment is configured and ready for customer use. You will ensure all cybersecurity components under your purview have completed the appropriate evaluation and configuration processes prior to incorporation into or connection to an Information System (IS). You will maintain a repository for applicable system-level cybersecurity-related documentation. You will troubleshoot and helps customers resolve issues not supported by NMCI Navy Marine Corps Intranet Field Services personnel.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain a TS/SCI security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• Successful completion of a pre-employment drug test (including marijuana) is required. A tentative offer of employment will be rescinded if you fail to report to the drug test appointment or fail the test. You will be subject to random testing.
• You may be required to complete ethics orientation within three months of appointment and submit a Confidential Financial Disclosure Report, OGE-450, within 30 days of appointment.

Qualifications

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-13 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Experience and knowledge of Service Level Agreement (SLA) development and management across multiple IT disciplines and customer-types, working with Enterprise peers to track progress and report deficiencies. 2) Experience serving as a customer service expert for examining large, complex IT process and technical requirements, with experience in tracking them through an ITIL-aligned lifecycle. 3) Analyzes industry and best-practice trends and determines how they can assist with future contract demands and process improvement activities Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ OR https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-b/ .

Contacts

• Address NAVY SYSTEMS MANAGEMENT ACTIVITY Department of the Navy Washington, DC 20373 US
• Name: Department of Navy EIC
• Email: [email protected]