As Health Benefits Assistant for the Health Administration Service (HAS) at the Charlie Norwood VA Healthcare System (CNVAMC), the incumbent(s) provides a high level of administrative and data support to HAS to include the Community Based Outpatient Clinics (CBOCs) as well as various stations within CNV AMC. The primary function of this position is to make eligibility determinations for VA healthcare which requires an extensive knowledge of VA laws, directives, policies and procedures.

Duties

Duties include but not limited to: Enter Patient Demographic Data in the designated application. Enter applicant as well as spouse's insurance information. Enter Veteran's eligibility status and eligibility code. Answer questions from Veterans and survivors about Aid & Attendance Benefits. Calculate periods of service based on military dates and enter each period. Enter military service data such as service branch, service number, dates of military service, character of service, and conflict locations. Determine or verify Veterans eligibility utilizing VA information systems. Enter information for Veteran Health Identification Card Program. Make Special Travel arrangements per physician documentation according to traveler's medical condition and/or preference. Coordinate travel arrangement, to secure reservations and tickets from carrier, according to government rates or substantial rates. Review the Incomplete Encounter Management Module (IEMM) daily. Correct incorrect data in the Incomplete Encounter Management Module (IEMM) that prevent transmission of encounters. Run Report for Ineligible/Missing Data for applicants in the system. Correct ineligible patients found on Ineligible/Missing Data Report in Enrollment System or add any missing data with veteran profile. Register Veterans into Health Eligibility Center (HEC) Special Programs. Acts as liaison for patients with team members and other clinical services. Adjust to change in workload in a pleasant manner. Identifies supply shortages, equipment malfunctions, system and service disruption and communicates them to appropriate services or supervisor Work Schedule: 7:30am - 4:00pm; Monday through Friday. Subject to change due to the needs of the facility. Position Description Title/PD#: Program Assistant/PD16369A Relocation/Recruitment Incentives: Not authorized

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/15/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. For a GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of pertinent laws, regulations, policies, guidelines and procedures for the completion of work at the GS 6 level. Knowledge of statistical (mathematical) analytical principles and computer literacy of the degree that program systems are developed and data entry and reports retrieval can be made. Fundamental Knowledge or organizational theory and practice and have a high degree of skill in oral and written communications. Demonstrate an awareness and appreciation for the pressures and demands of this position and be able to deal effectively with responsibilities. Must be able to maintain cooperative, effective relationships with a wide variety of individuals. Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Entering data and information and reviewing reports, records and statistical computations for accuracy and propriety. Review the Incomplete Encounter Management Module (IEMM) report to clean up any discrepancies in administrative data. Responsible for management analyst, training and organizational development. Have computer knowledge in creating and capturing data. You will be rated on the following Competencies for this position: Customer ServiceInterpersonal SkillsOrganizational AwarenessTechnical CompetenceVeteran and Customer Focus Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is typically sedentary, however, there may be some walking, standing, bending and carrying of light objects such as manuals, documents, etc. Concentration and sustained performance under prolonged stress is required because of the time factors involved in completion of work assignments within deadlines. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Charlie Norwood VA Medical Center One Freedom Way Augusta, GA 30901 US
• Name: Deborah Niebauer
• Phone: 228-523-5000 X40010
• Email: [email protected]