About the Position: This position is with the 79th Theater Sustainment Command, 103 Mission Support Element, 103 Expeditionary Sustainment Command, located in Des Moines, Iowa.

Duties

Prepare an IT asset lifecycle replacement plan for the organization based on established policies and identify the assets that will be replaced next year. Review IT equipment purchases and identify whether or not the items must be processed through the Property Book Officer. Review and sign the approval to execute a valid purchase of IT supplies using the section's Government Purchase Card (GPC). Obtain quotes for new computer inventory and prepare the Purchase Request. Establish policies for the servicing and replacement of IT equipment. Investigate, report, and mitigate an Information Assurance incident within the Command. Manage permissions for shared network resources including the Command's SharePoint Portal. Monitor IT assets for compliance. Ensure all equipment and systems are operating properly. Publish end-user guidance to ensure the use of automation, communications, and audio-visual resources are understood clearly. Prepare Decision Papers and/or memorandums regarding information technology issues. Assess applicable internal controls for the IT section. Manage various programs such as the Army Reserve Information Assurance Program, Information Assurance Vulnerability Management Program and the Secure Telephone/FAX program. Provide technical support, advice and policy guidance in all areas of IT management. Advise the Command on Computer Security requirements. Communicate with peers and other stakeholders from a variety of different organizations, both Government and private sector. Assign and evaluate the work of others; establish priorities of effort based on mission and directives. Interview candidates to make selections for vacant positions. Resolve grievances and complaints from employees. Review and approve disciplinary actions of subordinates. Provide training to ensure employees are properly executing technical procedures for deploying new hardware into the production environment. Identify core competencies required to execute the IMO mission and ensure that employees' skills and training are aligned to required competencies. Align employee performance expectations with organizational goals. Conduct meetings with employees and counsel individuals regarding their work performance goals.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled VeteransCurrent Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceExecutive Order (E.O.) 12721Interagency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Non-Department of Defense (DoD) TransferOffice of Personnel Management (OPM) Interchange Agreement EligiblePeople with Disabilities, Schedule APostal Service/Peace Corps and Other Unique AuthoritiesPriority Placement Program, DoD Military Spouse Preference (MSP) EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998Veterans Recruitment Appointment (VRA) In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized and Other Experience: One year of specialized experience which includes work that involves monitoring operations on computer equipment and systems; providing IT guidance; delivering IT services; managing a full-time staff of military and civilian employees; and/or managing multiple IT programs. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-11). The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. You will be evaluated on the basis of your level of competency in the following areas: Customer ServiceInformation Technology Life Cycle ManagementManaging Human ResourcesPlanning and EvaluatingProject ManagementTechnology Awareness Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-11).

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted

Contacts

• Address DE-APF-W6TYAA FTS, 103D SUST CMD DO NOT MAIL Fort McCoy, WI 54656 US
• Name: Army Applicant Help Desk